Customer Service Officer Job at Northline (Adelaide)

Customer Service Officer

Northline

Location:
Australia , Adelaide

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Customer Service Officer, you will be the first point of contact for our customers, to assist in organising collections, pick-ups, quotes and to offer support for freight enquiries via phone and email. Northline currently have permanent positions available, based around a Monday to Friday working week. This position also requires flexibility with shift times between the hours of 7.30am and 6.00pm. This is the perfect opportunity for someone with previous customer service experience in areas such as call centres, hospitality and retail who is looking for an opportunity to grow and develop their career.

Job Responsibility:

Taking inbound customer calls
Updating customers and teammates on freight queries via in and outbound calls
Assist with customer queries by contacting the appropriate team
Respond to email enquires as allocated
Communicate delays to customers in a prompt and professional manner
Build and maintain strong relationships with all relevant parties

Requirements:

Previous experience in a call centre/customer care environment is highly regarded
Demonstrated ability to work collaboratively within a team environment
Exceptional written and verbal communication abilities
Able to quickly build rapport with customers and teammates, both locally and interstate
Intermediate skills in data entry with accurate typing skills
Demonstrated ability to identify, prioritise and resolve problems in a timely manner
Strong negotiation skills

What we offer:

Learning, training and development support
Employee recognition programs
Wellness and benefits programs such as Employee Assistance Program
Regular team building
Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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