Customer Service Officer

• Manage incoming enquiries via phone, email, and front counter interactions
• Provide accurate advice and polite assistance to resolve enquiries or complaints swiftly at the first point of contact
• Accurately log, update, and track customer interactions and written correspondence within internal databases

• Proven experience working in a fast-paced, high-volume inbound contact centre or customer service role
• Strong verbal and written communication skills
• Strong digital literacy with the ability to quickly pick up new software, customer databases, and the Microsoft Office suite
• A cooperative team player who is organised and adapts well to changing priorities

Previous experience within local government is highly regarded, though not mandatory