Customer Service Officer

• Serve as the primary point of contact for all customer enquiries, providing support via phone, email, and potential face-to-face interactions
• Accurately process necessary information, including verifying details and securing any required documentation
• Provide comprehensive guidance on service related questions, helping customers understand their options and make informed decisions
• Maintain accurate records and notes by updating information in various databases and CRM systems to ensure all interactions are documented
• Collaborate with team members to share knowledge and ensure a consistent, high-quality level of service is provided to all customers

• Previous experience in a call centre environment is essential
• Previous experience in the travel, banking, or insurance sectors, would be highly regarded
• Strong customer engagement abilities, with a natural ability to build rapport and guide conversations towards a positive outcome
• Comfortable diffusing and resolving challenging conversations
• Experience adhering to call related KPIs and processing a high volume workload
• The ability to communicate effectively with a wide range of people and clearly convey information
• Comfortable navigating multiple software programmes whilst handling enquiries, including databases and CRM systems

Previous experience in the travel, banking, or insurance sectors, would be highly regarded

Access to candidate benefits portal including discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts