Customer service officer

• Provide high-level advisory and issue resolution for diverse customers
• Offer guidance to queries and interpret complex customer information
• Perform high-level administrative tasks and generate appropriate documentation
• Maintain records management processes, including regular updates and reviews
• Manage high-volume inquiries both face-to-face and over the phone

• Highly developed verbal and written communication skills
• Experience in dealing with high-volume calls and a professional phone manner
• Sound knowledge of the Microsoft Windows PC environment and strong Microsoft Office skills
• Strong alpha and numerical data entry skills with high attention to detail
• The ability to problem solve and learn new technologies quickly
• Mandatory: current National Police Clearance (NPC)

A valid Working with Children Check (WWCC)

• Three pay runs per week
• Access to the My Randstad portal for easy payslip access
• Exclusive access to roles before they go to market
• Discounts at major retailers
• Access to employee assistance program, including confidential counseling services
• A genuine support team dedicated to your development and success