Customer Service Officer Jobs

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Customer Service Officer

As a Customer Service Officer, you’ll be the first point of contact for our valu...

Location

Australia , Pialba

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Proven experience in de-escalating tense or challenging customer interactions
Familiarity with CRMs and customer databases
confident navigating multiple systems
Background in a complex call centre or fast-paced retail environment
Experience working with KPIs and performance targets
Excellent interpersonal skills with genuine empathy for people
Strong problem-solving and critical thinking ability
A collaborative team player who thrives in multi-site team environments
Exceptional attention to detail and organisational skills

Job Responsibility

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately
Absorb new information quickly and apply it effectively to improve performance and service delivery
Take direct action to meet and exceed objectives
Perform under pressure with composure, resilience and professionalism
Remain fully functional and focused in changing environments
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction

What we offer

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

Fulltime

Customer Service Officer

At Rex, delivering heartfelt hospitality is at the core of what we do. We are se...

Location

Australia , Sydney

Salary:

Not provided

Rex (Regional Express)

Expiration Date

Until further notice

Requirements

Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism)
Prior airline industry experience will be considered an advantage
Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate
Well-presented, professional, and enthusiastic about supporting regional aviation
Strong communication, interpersonal and relationship building skills
Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask
Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
Ability to work in a team environment
Well-presented with a professional, friendly, and approachable manner

Job Responsibility

Provide efficient, customer-focused check-in and boarding services at Sydney Airport
Assist with the safe and timely receipt and dispatch of aircraft
Conduct passenger marshalling on the tarmac and manage queues in the terminal
Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales
Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex
Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services
Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey
Support customers with damaged or lost baggage enquiries
Comply with company safety policies and standard operating procedures
Perform other duties as reasonably directed by the Airport Manager

Parttime

Customer Service Officer

The Customer Service Officer at Carbiz is responsible for guiding customers thro...

Location

Australia , Mascot

Salary:

55000.00 - 60000.00 AUD / Year

Carbiz Rentals

Expiration Date

Until further notice

Requirements

Prior experience in phone-based customer service or sales (preferred but not essential)
38-hour work week
Have flexible availability to work Monday–Sunday between 7:00am-9:30pm (preferred)
Proficiency in additional languages, such as Mandarin or Cantonese (desirable)
Tech-savvy with strong computer literacy
Excellent organisational skills and capable of handling multiple tasks effectively
A warm and enthusiastic personality, with a strong sense of empathy

Job Responsibility

Engage directly with customers to secure detailed information needed for claim processing, providing clear guidance throughout the claims process
Conduct thorough eligibility assessments for customers requesting rental vehicles, verifying details to determine if they meet the required criteria for support
Collect and document all relevant details from customers and other stakeholders to support the claims process, conducting further investigations when required
Serve as the primary contact for external stakeholders, including insurers, repair shops and towing companies, maintaining efficient and professional communication
Coordinate with internal teams such to support seamless claim resolution and uphold service standards
Provide exceptional service by responding to customer inquiries, guiding them through the claims and rental process, and offering regular updates on their claim status

What we offer

Bonus Incentive Scheme
Career Development
Collaborative Environment
Head Office Location - Less than 10 minutes from Mascot Station
Team Celebrations - Monthly catered lunches, birthday and event celebrations
Study Assist Program
Employee Wellbeing Program - 24/7 support and wellbeing resources
Exclusive Discounts - Special offers through Employment Hero and Flare

Fulltime

Retail Customer Service Officer

Help us deliver like never before. Australia Post is delivering like never befor...

Location

Australia , Centennial Park

Salary:

28.58 - 30.55 AUD / Hour

Australia Post

Expiration Date

Until further notice

Requirements

Friendly, enthusiastic and reliable
Love working in a team environment
Ready to put the customer at the centre of everything
Experience in customer service and/or cash handling
Fit to lift up to 16kgs of mail regularly
Fit to stand for your shift

Job Responsibility

Performing customer sales and service transactions
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing identity services transactions, including Australian Passport Interviews
Promoting products and services through up-selling and cross-selling, merchandising and promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

What we offer

12% Superannuation
Extensive, supportive (paid) training on commencement
Post People Perks
Investment in personal wellbeing
Recognition and reward for contribution
Inclusive and barrier-free workplace

Parttime

Customer Service Officer

HSBC is seeking a Customer Service Officer (Premier Centre) as part of its Wealt...

Location

Hong Kong , Lai Chi Kok

Salary:

Not provided

HSBC

Expiration Date

December 19, 2025

Requirements

Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
Customer centric mindset with commitment to deliver quality service
Self-motivated and adaptable to a service environment
Good interpersonal and communication skills with fluency in Cantonese and English
Mandarin is a definitive advantage
Customer or teller service experience preferred

Job Responsibility

Provide quality customer service through accurate and efficient counter transactions at branch
Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
Promote digital banking services and products and encourage customers to migrate to digital
Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

What we offer

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Fulltime

Customer Service Officer

Temporary Customer Service Officer in the Education Sector providing exceptional...

Location

United Kingdom , Bradford

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Strong communication and interpersonal skills
Confident in using Microsoft Office and CRM systems
Highly organised with excellent attention to detail
Capable of following processes and working both independently and as part of a team
Proactive, solution-oriented, and adaptable to changing priorities
Committed to confidentiality, equality, and safeguarding practises
DBS required

Job Responsibility

Be the first point of contact for students, staff, and visitors
Handle enquiries via face-to-face interactions, phone calls, emails, web chat, and social media
Support student applications and enrolment processes with accurate data entry
Issue ID cards and manage visitor logs
Provide information on fees and signpost available financial support services
Keep GDPR-compliant records and contribute to team KPIs
Collaborate with internal departments to ensure seamless student experience

Customer Service Officer

This is a full-time permanent position for a Customer Service Officer at Aruma. ...

Location

Australia

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

Sound computer literacy, confidence adopting systems and technology
Proficient in MS Office Suite – primarily Excel and Outlook
Resilience, boldness, and dedication to delivering exceptional customer service
Strong communication and problem-solving abilities to effectively handle customer interactions
Proficiency in adhering to policies and procedures, ensuring consistent and accurate execution
Ability to collaborate within a team environment and escalate matters when appropriate.

Job Responsibility

Be the first point of contact for customers, providing excellent service
Respond to and resolve customer feedback and complaints
Support the team with administrative tasks and ensure policies are followed
Identify issues that need escalation and ensure quick resolutions.

What we offer

Competitive salary package with phone and laptop
Salary packaging for living and entertainment expenses
Continuous learning opportunities
Flexible work-life balance
Supportive team environment
Fitness Passport and confidential counselling through Employee Assistance Program
Team-building activities and positive workplace culture.

Fulltime

Customer Service Officer

At Sopra Steria, Customer Service Officers play a central role in providing high...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree or a relevant equivalent
entry level to 3 years relevant experience
experience with Microsoft Office tools
Dutch & French (required), English desirable

Job Responsibility

Support clients efficiently and professionally using Microsoft Office
manage customer files accurately
maintain clear communication
streamline processes
ensure smooth internal collaboration and efficient information exchange
handle inquiries in a professional and solution-oriented manner

What we offer

Mobility options (including a company car)
insurance coverage
meal vouchers
eco-cheques
continuous learning opportunities through the Sopra Steria Academy
team events

Fulltime

Customer Service Officer

APM Employment Services

Location:
Australia, West Perth

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Location:Australia, West Perth

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 19, 2025

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Location:
Australia, West Perth

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 19, 2025