Customer Service Officer

The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.