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Are you passionate about helping people and making a real difference in your community? integratedliving is seeking a friendly, motivated, and solution-focused Customer Service Officer to join our Carrington Contact Centre on a 6-month contract, Tuesday to Thursday 1pm–6pm. This is a unique opportunity to contribute to a purpose-driven organisation in a flexible, part-time role. As a Customer Service Officer at integratedliving, you will be the first point of contact for clients, Support Workers, and community vendors. You’ll provide accurate information about our services, respond to queries, and offer compassionate support to those who need it most. You’ll join a motivated and collaborative team, where every interaction matters and your contribution directly impacts the wellbeing of our community.
Job Responsibility:
Deliver exceptional customer service with a positive, solution-focused attitude
Handle complaints and challenging situations sensitively and professionally
Record and maintain accurate client interactions and updates in our database
Adapt to a fast-paced, evolving environment and problem-solve when needed
Contribute to a supportive, inclusive workplace culture that values every team member
Requirements:
Compassionate and adaptable customer service professional
Strong communication skills
Attention to detail
Ability to work collaboratively with colleagues, clients, and community partners
What we offer:
Not-for-Profit Salary Packaging to increase your take-home pay
Generous employee benefits and recognition programs
Perk Box access – 9,000+ discounts on groceries, shopping, travel, fitness & more
A safe, inclusive, and respectful workplace culture