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Customer Service Officer

https://www.randstad.com Logo

Randstad

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Location:
Australia , Adelaide

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

68000.00 - 72000.00 AUD / Year
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Job Description:

Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations!

Job Responsibility:

  • Building and maintaining strong relationships with customers by providing high quality service
  • Successfully providing quality resolution of disputed accounts
  • Negotiating with clients throughout all stages of collections process in align with company policies
  • Managing internal escalations for client and broker queries or complaints
  • Ensuring that customer requests are actioned efficiently and effectively
  • Communicating clearly and with respect to all customers

Requirements:

  • Previous Collections experience
  • Natural ability and desire to help others as well as building trusting relationships
  • Strong computer skills
  • Strong verbal and written communication skills
  • Thrive in busy, fast paced environments
  • Investigative mindset
  • Empathetic, compassionate & professional
  • Ability to work in a team
What we offer:
  • Attractive pay rate
  • Beautiful office in central Adelaide CBD
  • Close to public transport OR paid parking
  • Comprehensive training provided with ongoing coaching & support to develop your skill set
  • A vibrant, energetic workforce with lots of fun initiatives
  • More moments to make a difference to customers

Additional Information:

Job Posted:
May 06, 2026

Expiration:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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