Customer Service Officer Job at Arrow Electronics (Seoul)

Customer Service Officer

Arrow Electronics

Location:
Korea, Republic of , Seoul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Principal Accountabilities: Provide expert internal and external customer service and sales support. Job Complexity: Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Job Responsibility:

Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier
Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles
managing inbound customer order formats (excel, pdf, fax, etc)
work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts)
NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
Support sales team with direct customer contact within Planned Demand and Quality assurance processes
Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports
own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses
Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal

Requirements:

Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience
May require specific certifications
Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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