Customer Service Officer Job at Robert Half (Santa Monica)

Customer Service Officer

Robert Half

Location:
United States , Santa Monica

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Officer to join our team on a contract basis in Santa Monica, California. As part of a company specializing in premium infant formula and nutrition products, you will play a vital role in ensuring exceptional service and support to our retail partners and customers. This position requires strong organizational skills, problem-solving abilities, and excellent communication to successfully manage customer interactions and administrative tasks. This is a hybrid position with in-office work on Mondays, Wednesdays, and Fridays, and remote work on Tuesdays and Thursdays. The standard hours are 9:00 AM to 5:00 PM.

Job Responsibility:

Respond to incoming customer communications, process orders, and manage payment data with accuracy
Coordinate order management and shipment schedules to ensure timely and efficient fulfillment
Support customer onboarding and electronic data interchange (EDI) projects as needed
Collaborate with customers to address inquiries and resolve issues, delivering an outstanding B2B experience
Participate in regular team meetings to prioritize tasks and align on project goals
Handle administrative responsibilities to maintain smooth customer service operations
Work independently with accountability, ensuring tasks are completed efficiently without onsite supervision
Receive thorough cross-training to ensure a seamless transition into the role

Requirements:

Minimum of 3–5 years of experience in customer service and administrative roles, preferably with U.S. or international retailers
Familiarity with order management, shipment coordination, and customer onboarding processes
Strong written and verbal communication skills coupled with excellent organizational and problem-solving abilities
Proven ability to work independently, adapt quickly, and learn new systems and processes
Availability for a 3–4 month maternity cover starting within the next three weeks
Proficiency in call center customer service and Windows PC applications is essential

Nice to have:

EDI experience is a plus
Experience in the food & beverage, nutrition, or related sectors is highly desirable

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Work Type:

Hybrid work

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