Customer Service Officer, Aruma

Aruma

Location:
Australia

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This is a full-time permanent position, requiring 38 hours of work per week. As a Customer Service Officer, you will report to the Customer Service Team Leader and help improve service quality by handling customer inquiries, feedback, and complaints. Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million.

Job Responsibility:

Be the first point of contact for customers, providing excellent service
Respond to and resolve customer feedback and complaints
Support the team with administrative tasks and ensure policies are followed
Identify issues that need escalation and ensure quick resolutions

Requirements:

Sound computer literacy, confidence adopting systems and technology
Proficient in MS Office Suite – primarily Excel and Outlook
Resilience, boldness, and dedication to delivering exceptional customer service
Strong communication and problem-solving abilities to effectively handle customer interactions
Proficiency in adhering to policies and procedures, ensuring consistent and accurate execution
Ability to collaborate within a team environment and escalate matters when appropriate

What we offer:

Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop
Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career
Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control
Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way
Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program
A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Officer