Customer Service Officer Job at Gloucestershire County Council (Gloucester)

Customer Service Officer

Gloucestershire County Council

Location:
United Kingdom , Gloucester

Category:
Customer Service

Contract Type:
Not provided

Salary:

28142.00 - 29540.00 GBP / Year

Save Job

Job offer has expired

Job Description:

The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.

Job Responsibility:

Multi-channel first point of contact for internal and external customers
Provide high quality service delivery across a diverse range of services
Initial review of adult social care enquiries
Handling safeguarding enquiries
Decision making on referrals
Respond to queries through Shire Hall reception services, phone, email and web-based enquiries
Answer queries effectively, efficiently and in line with Council’s policies and procedures

Requirements:

Excellent communication skills
Confident telephone manner
Ability to respond positively during difficult conversations
Self-motivated
Pragmatic
Resilient
Ability to take ownership of enquiries to resolution
Ability to follow work instructions
Look for continuous improvements
Right to work that enables commitment to at least 6 months employment
Ability to fulfil all spoken aspects of the role with confidence in fluent English (legal requirement for customer facing roles)

What we offer:

Flexible and agile working opportunities
25.5 days annual leave rising to 30.5 days after 5 years continuous service
Option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
Family friendly employer
Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision
Excellent Local Government Pension Scheme (LGPS)
Access to Employee Assistance Programme (EAP)
In-house Occupational Health service
Employee discount scheme
Cycle to Work scheme
Links to employee networks
Gloucestershire Salary Sacrifice Green Car Scheme

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Gloucestershire County Council - All Job Offers

Job Link Share: