Customer Service Officer

If you're passionate about improving the experience of residents and visitors in Portsmouth, this role offers the chance to make a real difference. As a Customer Services Officer, you will initially start your career with us on the telephone with elements of written customer correspondence. Based on business need, you may move onto reception and further written correspondence including social media. You will be able to own and resolve issues; in some circumstances your responsibility is to locate the relevant contact for the customer or follow an established procedure and ensure a clean hand over. Full training is provided, but you'll also need confidence in handling unexpected or unclear enquiries.