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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customer Service Officer

United Kingdom, Newcastle upon Tyne Employment contract 12.86 GBP / Hour · Job Posted July 17, 2026
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Job Description

Customer Service Officer - HMCTS (Newcastle Upon Tyne) Newcastle Law Court Temporary assignment until March 2027 Pay £12.86 per hour Must be able to pass a DBS and have valid right to work Our client, a reputable government organisation, is hiring for a Customer Service Officer to join their team in Newcastle Upon Tyne. This is a fantastic opportunity to contribute to the justice system by providing essential administrative and customer support.

Job Responsibility

  • Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently
  • Engaging with users and stakeholders face-to-face, via telephone, and through written correspondence, offering clear guidance and support
  • Signposting users to appropriate services and providing accurate information, especially for those with complex needs
  • Supporting users through complaints procedures, ensuring swift responses to prevent escalation
  • Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and providing immediate response when necessary
  • Processing work according to standard operating procedures to meet performance targets
  • Managing case files with accurate data entry, secure information handling, and compliance with data retention policies
  • Handling jury service tasks including selection, deferrals, reassignments, attendance tracking, and processing expenses and court fees
  • Assisting with listing and scheduling to optimise judicial time
  • Providing judicial support such as diary management and administrative assistance
  • Supporting enforcement activities including financial assessments and fine collection
  • Contributing to health and safety operations including facility checks, issue logging, and safety governance

Requirements

  • Strong organisational skills with attention to detail
  • Excellent communication skills, both face-to-face and over the phone
  • Ability to handle sensitive information with confidentiality
  • Proactive approach to problem-solving and risk management
  • Experience in administrative roles within a customer service or justice environment is desirable
  • Knowledge of health and safety procedures is advantageous
  • Ability to work effectively as part of a team and independently when required
  • Must be able to pass a DBS and have valid right to work

Nice to have

  • Experience in administrative roles within a customer service or justice environment
  • Knowledge of health and safety procedures
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