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Endeavour Foundation Logo Endeavour Foundation · Customer Service

Customer Service Officer - Rostering

Australia, Cannon Hill (Brisbane) Employment contract · Job Posted June 30, 2026
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Job Description

We’re looking for a proactive and organised Customer Service Officer (Rostering) to join our Cannon Hill team. In this role, you’ll be at the heart of our service delivery—coordinating and optimising rosters to ensure our teams are in the right place at the right time, delivering high-quality support to our customers. Working closely with the Rostering Team Leader, you’ll play a key role in keeping things running smoothly and responding to the unexpected with confidence and agility.

Job Responsibility

  • Managing daily rostering and scheduling, including last-minute changes and unplanned absences
  • Responding to enquiries via phone, email, chat, and other communication channels
  • Ensuring rosters align with customer NDIS plans and funding requirements
  • Collaborating with your team to deliver seamless, customer-focused outcomes
  • Helping create flexible, efficient staffing solutions that support both employees and customers

Requirements

  • Experience in customer service, ideally within disability, aged care, or community services
  • Strong organisational skills with the ability to juggle competing priorities and tight deadlines
  • Rostering or scheduling experience (highly regarded, especially in a large organisation)
  • Excellent communication skills and a calm, solutions-focused approach
  • A team mindset—you collaborate, support others, and build strong relationships
  • Relevant checks (or willingness to obtain): Blue Card, NDIS Worker Screening, National Criminal History Check, and a valid driver's licence

What we offer

  • Salary packaging – up to $15,900 tax-free, plus an additional $2,650 for entertainment expenses
  • Ongoing development and career growth opportunities
  • Free, confidential Employee Assistance Program for you and your family
  • Corporate health insurance discounts
  • Paid parental leave
  • The chance to work for a purpose-driven organisation making a real difference
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