Customer Service Officer - Parking Services Job at Vox Consultants (West London)

Enforcement & Customer Services Officer

The individual in this position is expected to perform duties within the Transpo...

Location

United States , Norfolk

Salary:

14.62 USD / Hour

Old Dominion University

Expiration Date

Until further notice

Requirements

Working knowledge of mobile devices (e.g. iPads) and associated software
Excellent verbal and written communication skills
Some experience in a customer relations type position
Demonstrated ability to interpret parking regulations
Demonstrated ability to work outside during inclement weather conditions
Demonstrated ability to lift 20 pounds
Demonstrated ability to read and write the English language
Valid driver’s license and insurable driving record

Job Responsibility

Write citations on vehicles found in violation of University Transportation and Parking Services regulations
Disseminate parking and other directory information while in the field
Occasionally work special events

Fulltime

Security Officer Customer Focused Patrol

As a Security Officer Customer Focused Patrol in Jersey City, NJ, you will serve...

Location

United States , Jersey City

Salary:

17.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Have at least 1 year of security-related experience
Customer service experience is preferred
A guard card and/or license is preferred
Comfort using a computer or tablet is preferred
Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law

Job Responsibility

Provide customer service to students, faculty, staff, and visitors by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities
Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, and document observations and actions according to site protocols
Conduct regular and random patrols throughout campus buildings, parking areas, walkways, and perimeter locations to help to deter unauthorized activity and/or identify unusual conditions
Monitor entrances, exits, and common areas, assist with access control procedures, and report suspicious activity, maintenance concerns, and/or policy violations to the appropriate personnel
Support a professional campus environment by answering questions, providing directions, and communicating clearly with students, staff, visitors, and Allied Universal leadership

What we offer

Access to our exclusive technology to view and claim additional shifts to earn more
Get paid training and access to career growth opportunities
Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Enjoy discounts on top brands and services through our Perks Program

Fulltime

Customer Service Director

The Customer Service Director will be responsible for the overall operational ma...

Location

Germany

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

A track record of delivering outstanding customer service at a senior management level
Extensive experience managing operational customer service teams
Proven management of contract SLAs at a senior management level
In-depth SME knowledge of customer service delivery within the sector
The ability to lead, motivate and manage high-performing Customer Service teams
Excellent written and verbal communication skills
Financial aptitude and an understanding of budgets and contract costs
A good level of core IT skills, specifically Microsoft Office and Google applications, including Word, Excel, PowerPoint and Visio
Highly developed time-management skills, including working to deadlines and a commitment to delivering on time and to the satisfaction of internal and external customers
Proven interpersonal skills and emotional intelligence

Job Responsibility

To deliver exemplary customer service, both individually and through the Customer Service team, including maintaining customer relationships and ensuring existing customers are keen to repeat business with us
Senior management of all Client Service Level Agreements. Providing the second escalation point for customers, including resolving queries escalated by the regional Service Managers and attending face-to-face meetings with clients
Identifying opportunities for continuous service improvements
To lead, develop and manage the Customer Service team, using appropriate accountable performance measures, training & development and team motivation
Support and advise other departmental managers as required. Contributing to effective interdepartmental communications and actively seeking to improve the quality of both products and services
To represent our business positively, take opportunities to build on our reputation within the DACH transport and parking market
Ensure that the Customer Service team are prepared and able to meet the future aspirations of the Arrive Business Units
Support the pre-sales teams in identifying and costing new business opportunities, utilising the established Customer Service team or identifying suitable service agents in new business markets
Seek to increase revenue, generate new opportunities, or extend existing arrangements
Be responsible for and accountable for the DACH Customer Service Profit and Loss accounts and for optimising the DACH BU service revenue intake and margins

Fulltime

Supervisor, Parking Services

Manage the daily work assignments within Parking Services to ensure operational ...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

High school diploma or GED is required
Minimum three-years responsible work experience in a field with extensive public contact.

Job Responsibility

Provide Office Management To Parking Services
Provide Customer Service and Software support To Assigned Department
Maintain Departmental Billing
Completes all other tasks as assigned

Fulltime

Customer Service Driver

The Customer Service Driver plays a crucial role in our organisation by deliveri...

Location

United Kingdom , Darlington

Salary:

19.00 - 21.00 GBP / Hour

Martin Brower

Expiration Date

Until further notice

Requirements

Drivers CPC to be completed
Understanding of EC drivers’ hours & EC working time directive regulations
Class 1 HGV licence
Experience of working with refrigerated vehicles (Desirable)
Previous experience (desirable)

Job Responsibility

Carry out vehicle checks before following the delivery schedule
Report issues to the transport office
Check temperatures along the way
Unload the vehicle using the tail lift
Get the relevant documentation signed by the restaurant
Clean the inside of vehicle and refuel the unit and fridge unit when returning to site
Park up as directed before de-briefing your shift manager

What we offer

Weekend and bank holiday allowances
Opportunities for growth
Culture of continuous improvement
Supportive and inclusive environment

Fulltime

Ranger Services Officer

ACESGroup is seeking professional and community-focused Ranger Services Officers...

Location

Australia , Sydney

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Minimum of one (1) year frontline customer service experience (relative experience acceptable)
Strong customer service and communication skills
Ability to work independently and as part of a team
High attention to detail and situational awareness
Proficient Computer Skills to complete reports
Reliable, punctual, and able to work a rotating 7-day roster
Current NSW Security Licence (1A)
Current RSA Competency Card
Current First Aid and CPR
Full NSW Driver Licence

Job Responsibility

Deliver high-quality customer service and positive visitor interactions
Act as an approachable point of contact for visitors, providing information and safety guidance
Respond professionally to visitor and community concerns and escalate matters as required
Promote parklands activities
Promote safe behaviour and compliance in public environments
Conduct proactive, high-visibility vehicle and foot patrols across parklands and public spaces
Protect assets, infrastructure, property, plant, and equipment
Lock and unlock buildings, gates, and access points as required
Monitor parkland activity including events, sports bookings, functions, and photography sessions
Identify, report, and mitigate risks to public safety and amenity

What we offer

Work in a business powered by smart technology, digital platforms, and data-driven systems
Opportunities across Sydney’s most iconic and high-profile parklands
Paid breaks and uniform provided
Ongoing training and career development opportunities
Upskilling through our internal RTO
Exposure to advanced security technology, including vision analytics and AI-enabled risk management
Convenient site locations with transport access
A growing national organisation with long-term stability and progression opportunities

Fulltime

Customer Service Advisor

Our client is one of the largest and most successful UK-based distributors of a ...

Location

United Kingdom , Cambridge

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

A recent life science graduate with some customer service experience in a part-time role whilst studying will be fully considered
this could be from working in retail, telesales, tele-business, customer service where there has been client/customer B2C interaction
Previous experience as a full-time Customer Service Advisor and Customer Support Representative role with a passion for delivering exceptional levels of service and experience for customers is ideal
You will have an excellent telephone manner, and be a great problem solver
A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

Job Responsibility

Working as part of a team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
Create and provide quotations to customers on the SAP business system (both UK and export)
Create opportunities for all quotations on the SAP business system
Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
Send pro-forma invoices for payment
Resolve customer queries and complaints and log the details on the SAP business system
Chase deliveries from suppliers when required
Liaise with freight forwarders to confirm delivery of goods
Provide support to the field sales team as required
Answer and respond to telephone calls within the set targets

What we offer

Up to 6% Pension Scheme
Medicash Scheme for dental, optical etc
25 Days Holiday + 8 Bank Holidays
Free Parking
Hybrid/flexible work-from-home/office days
Potential for permanent work after successful completion of FTC

Fulltime

Parking Representations Officer

We are currently recruiting for an experienced Parking Representations Officer t...

Location

United Kingdom

Salary:

28.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Previous experience in parking services or handling PCN/FPN representations
Strong knowledge of parking legislation and enforcement processes
Excellent written communication skills with the ability to respond in clear, plain English
Ability to manage a high-volume workload independently
Strong attention to detail and decision-making skills
Experience dealing with challenging or sensitive customer enquiries

Job Responsibility

Manage and prioritise your own workload in line with service demands
Investigate challenges and representations against PCNs/FPNs, assessing evidence and making informed decisions
Request additional evidence where required to support case outcomes
Administer Charge Certificate correspondence and related processes
Liaise with the County Court regarding Witness Statements and statutory declarations
Identify and report potential on-street malpractices relating to PCNs or permits
Support wider Parking & Licensing functions during peak periods or staff absence
Review CCTV evidence and issue PCNs where contraventions are identified

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Customer Service Officer - Parking Services

Job Description

Job Responsibility

Requirements

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