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Customer Service Officer - Parking Services

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Vox Consultants

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Location:
United Kingdom , West London

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Contract Type:
Not provided

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Salary:

23.00 GBP / Hour

Job Description:

Customer Services Officer – Parking Services. West London. Hybrid Working. £23 per hour (Umbrella). 3 to 6 month ongoing Contract.

Job Responsibility:

  • Act as the first line of contact for customer enquiries within the Parking Service
  • Respond to enquiries via telephone, email, web-chat, and social media channels
  • Handle queries relating to: Penalty Charge Notices (PCNs), Parking Suspensions, Pay & Display and Telephone Parking, Parking Permits, Accessible Transport services
  • Carry out administrative duties supporting all areas of the Shared Parking Service
  • Process customer payments securely over the telephone where applicable
  • Maintain accurate records and ensure enquiries are resolved within service standards

Requirements:

  • Previous customer service experience, ideally within a public sector or contact centre environment
  • Must have experience within parking services
  • Must have experience working in a local authority or council
  • Excellent communication skills, both written and verbal
  • Ability to manage high volumes of enquiries across multiple channels

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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