Customer Service Officer - Billing

• Processing NDIS billing transactions accurately and efficiently using Carelink+
• Ensuring compliance with NDIS guidelines and internal billing procedures
• Responding to customer enquiries via phone and email, providing clear and professional support
• Identifying and escalating discrepancies or concerns to the relevant team members
• Collaborating with internal teams to improve processes and enhance customer experience
• Maintaining accurate records and contributing to regular reporting

• Previous experience in a data entry, customer service, or administrative role within a fast-paced environment
• Strong attention to detail and ability to manage high-volume transactions accurately
• Excellent verbal and written communication skills to interact with internal and external stakeholders
• Ability to work collaboratively in a team environment while also taking ownership of individual tasks
• Proficiency in Microsoft Office applications

Experience using Carelink+ or knowledge of NDIS billing

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week’s paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program