Customer Service Manager Job at Valvoline (Lexington)

Customer Service Manager

Valvoline

Location:
United States , Lexington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The International Customer Service Manager is responsible for managing the Americas (excluding Canada) export/import order operations and Mexico domestic orders. In addition to managing the Global Trade Processor team in USA and Customer Service team in Mexico, they will work with the various departments within the organization to assure orders are handled in the most efficient, economic, and compliant way. The International Customer Service Manager is a critical role leading the teams that are the conduit between our business and the customer.

Job Responsibility:

Supervision, guidance, training, coaching, and motivation of Customer Service Teams based in Lexington and Guadalajara
Team's escalation-point for problem resolution and decision making
Aligning short and long term priorities with sales and supply chain/warehouses to assure order execution and goal achievement
Leads virtual meetings with customers / distributor to achieve those priorities and goals
Ensure compliance with regulations, policies and procedures by regularly auditing the team's work and working closely with Global Trade Compliance
Actively promoting and managing the continuous improvement of customer service standards & working with our freight forwarders to ensure we have current processes and utilizing their digital capabilities to provide best in class service
Leading and/or participating in Supply Chain process improvement related projects
Review, approval, and processing of vendor's bills for payment
Additional duties as assigned

Requirements:

Minimum B.S. in Supply Chain or related field
Minimum of 5-year experience in customer relationship and/or supply chain experience
Excellent oral and written communication skills required
Bilingual Spanish/English strongly preferred
Multi-tasker and problem-solver
Export experience strongly desired
Process management skills required
Excellent interpersonal skills and communication skills: ability to effectively communicate with all levels of the organization
Ability to work in a fast-paced environment with complex business scenarios
Detail oriented with strong problem-solving skills
Must possess the following skills: teamwork, interpersonal, communication, quality, efficiency, innovation, market focus, action oriented, and results drive
Ability to develop and maintain relationships with people from different cultures and backgrounds
Candidate must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations
Less than 10% travel required

What we offer:

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts
PTO Buy/Sell Options
Tuition reimbursement
Adoption assistance

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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