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Customer Service Manager

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Office Angels

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Location:
United Kingdom, Newton Abbot

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30000.00 - 33000.00 GBP / Year

Job Description:

Our client a family run business is a market leader in the food services sector and has gone from strength to stretch in the last 50 years. As Customer Service Manager, you'll take full responsibility for managing daily customer operations, ensuring inquiries are handled efficiently, and fostering a positive and high-performing team environment. You'll work closely with internal departments and external suppliers to enhance service delivery, drive sales initiatives, and maintain strong client relationships.

Job Responsibility:

  • Lead, mentor, and develop the customer service team with regular coaching and feedback
  • Ensure prompt and professional handling of customer communications and queries
  • Promote upselling and link selling through product focus days and team initiatives
  • Complete training on products within the team to build product knowledge
  • Collaborate with buying teams and suppliers to support promotional activities
  • Monitor procurement systems, input errors, and customer feedback
  • Manage recruitment, onboarding, rota planning, and health & safety for your team
  • Handle complaints and product recalls with urgency and care
  • Report on team performance, customer trends, and sales data
  • Cover the CSA role when there is sickness or absence

Requirements:

  • Proven experience in customer service management or a similar management or supervisory role such as Office Manager
  • Strong communication, coaching, and analytical skills
  • Ability to lead by example and inspire a high-performing team
  • Comfortable working cross-functionally and managing multiple priorities
  • A can do attitude
What we offer:
  • Opportunities for professional development and industry training
  • Supportive team environment
  • Flexible hours for the right candidate

Additional Information:

Job Posted:
October 03, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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