Customer Service Manager

• Manage and develop team of Customer Service Representatives
• Identify and recommend products for customer service standards and goals
• Make decisions and resolve escalated customer inquiries
• Interpret and develop standards for customer service
• Collaborate with management and internal partners
• Interact directly with external customers
• Manage allocation of people and financial resources
• Mentor and guide talent development
• Lead from the frontline to ensure Sales Support functions
• Provide end-to-end support for Sales team, Relationship Manager, Consultants
• Sales enablement and support

• 4+ years of Customer Service, Financial Services or Contact Center experience
• 2+ years of leadership experience
• College graduate, any field
• Professional background in Payments, Liquidity, Wealth Management, Corporate Banking, Investment, Home Lending
• Experience in supporting clients in a financial setting
• Experience in managing multiple initiatives and simultaneous projects
• Ability to manage concurrent and competing deadlines
• Ability to prioritize and meet deadlines in dynamic environment
• Proven problem solving, business reporting, and analytical skills

Professional background in Payments, Liquidity, Wealth Management, Corporate Banking, Investment, Home Lending