Customer Service Manager

• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals
• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations
• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction
• Implement and monitor customer service protocols to ensure consistent delivery of quality service
• Train and mentor team members to enhance their skills and improve overall team performance
• Collaborate with other departments to streamline processes and enhance operational efficiency
• Analyze customer service metrics to identify areas for improvement and implement corrective actions
• Handle escalated customer service issues with professionalism and poise
• Ensure compliance with company policies and procedures across all customer service activities

• Proven experience in a supervisory or managerial role within a customer service environment
• Strong knowledge of order entry and fulfillment processes
• Excellent communication and problem-solving skills
• Ability to handle escalated issues and provide effective resolutions
• Proficiency in managing call center operations or similar customer service functions
• Demonstrated ability to train, mentor, and motivate a team
• Strong organizational skills and attention to detail
• Familiarity with customer service software and tools is an advantage

Familiarity with customer service software and tools

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Free online training
• Competitive compensation