Customer Service Manager, Wells Fargo

Wells Fargo

Location:
United States, Irving

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is seeking a Customer Service Manager to lead Consumer & Small Business Banking Operations (CSBBO) Small Business Banking Team. Responsibilities include managing and developing a team, resolving escalated customer inquiries, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will have relevant experience, leadership skills, and strong communication abilities.

Job Responsibility:

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Interpret and develop standards and goals for customer service
Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice to have:

Experience managing in a contact center environment
Experience managing teams of 50+
Knowledge of Small Business Banking processes and procedures
Experience recognizing service opportunities and providing exceptional customer satisfaction
Experience resolving and working through escalated and complex customer issues
Ability to inspire and engage the broader team, leading with ethics and integrity in all we do
Ability to coach and lead during times of ambiguity and change
Ability to develop partnerships and collaborate with other business and functional areas
Ability to develop next level of team
Ability to recruit, retain, and grow high potential talent/teams
Highly refined and professional verbal and written communications

What we offer:

Equal opportunity employment
Compliance-driven culture
Risk mitigation strategy adherence
Drug-free workplace

Additional Information:

Job Posted:
September 11, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Customer Service Manager