Customer Service Manager

• Lead, motivate, and manage a team of Operational Administrators
• Ensure excellent customer service standards are consistently delivered
• Oversee daily traffic desk operations, including scheduling and coordination
• Monitor and support data entry accuracy and system usage
• Liaise with internal departments, drivers, and external contacts
• Ensure vehicle checks and compliance processes are followed
• Identify opportunities for process improvements and team development
• Handle escalations and resolve customer or operational issues effectively

• Previous experience in a Customer Service Manager or supervisory role
• Strong leadership and team management skills
• Excellent communication and organisational abilities
• Confident, proactive, and able to work both independently and as part of a team
• Strong IT skills and attention to detail

Experience within transport, traffic, or fleet environments is beneficial but not essential

• Company pension
• On-site parking
• Opportunities for career progression within a growing company
• Friendly and hardworking team environment