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Robert Half Logo Robert Half · Call Center

Customer Service Manager

United States, Washington · Job Posted June 17, 2026
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Job Description

We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels.

Job Responsibility

  • Direct daily customer service operations, ensuring timely and attentive support across call center interactions
  • Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support
  • Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities
  • Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience
  • Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates
  • Train and support customer service staff on service expectations, communication standards, and problem-solving practices

Requirements

  • Experience leading customer service or call center operations in a fast-paced environment
  • Strong background in customer account management and client issue resolution
  • Working knowledge of computer aided dispatch processes and service coordination
  • Ability to manage job scheduling activities with strong attention to detail and organization
  • Excellent communication skills and a demonstrated commitment to superior customer service
  • Proven ability to handle multiple priorities while maintaining service quality and responsiveness

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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