Customer service manager Jobs

Customer service manager

Manawa

Location:
France, Paris

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

2500.00 EUR / Month

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Job Description:

Manawa is the leading website for booking outdoor activities in France and Europe. As a Customer Service Executive at Manawa, you will be at the heart of the customer experience, playing a crucial role in ensuring the satisfaction and loyalty of our adventurers. Your main task will be to ensure smooth and efficient communication with our customers, while ensuring the quality of their experience before, during and after their outdoor activities.

Job Responsibility:

Manage the projects of our adventurers (customers) via our back office
Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
Assisting our customers after they have booked (meeting point, weather conditions, etc.)
Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
Create and complete our adventurers' profiles in a centralised system
Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
Participate in various one-off projects

Requirements:

You're passionate about sports and outdoor activities
You have a good command of French and a second language (English, Spanish, German, Italian)
You are curious and enjoy teamwork in an international environment
You are comfortable interacting with customers and partners from all over the world, including by telephone
You are rigorous in following up your tasks

Nice to have:

You have some initial experience in customer service
You have experience in the tourism sector
You have a good command of a third language

What we offer:

Join a young, international team with a passion for adventure
A large terrace in the heart of Paris for your lunch breaks
2 days teleworking per week allowed
Reimbursement of 50% of your transport ticket and luncheon vouchers
Discounts on our entire catalogue of activities
Bonus

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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