Customer Service Manager Job at Office Angels (Tunbridge Wells)

Customer Service Manager

Office Angels

Location:
United Kingdom , Tunbridge Wells

Category:
Customer Service

Contract Type:
Employment contract

Salary:

45400.00 GBP / Year

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Job Description:

Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess the ability to inspire and motivate a team? Our client, based in Tunbridge Wells is looking for an enthusiastic individual to join their vibrant and busy team for an exciting 8-month contract. If you're ready to make a significant impact and help our clients feel valued, this is the opportunity for you!

Job Responsibility:

Lead and manage a dedicated team of customer service representatives.
To be responsible for the Customer Services/Repairs Service Teams in relation to the planning and control of their workload as well as their training, overall performance, providing guidance and direction to ensure enquires and requests are responded to within agreed performance targets for speed, efficiency, and quality.
Maintain and develop internal customer relationships through regular meetings and a greater emphasis on challenging poor performance and embedding the Customer Experience Strategy.
Ensure call monitoring is undertaken, and constructive feedback is given to staff for individual and team benefit.
Regularly reviewing calls and through 1-2-1's and appraisals, taking action to ensure service standards, performance targets and expected behaviours/values are embedded and reflected in the team's approach.
Develop and implement effective customer service strategies that enhance the customer experience.
Handle escalated customer enquiries and resolve issues with a positive and proactive approach.
Monitor team performance and provide coaching and training to ensure high standards are met.
Collaborate with various departments to improve processes and customer satisfaction.
Analyse customer feedback and implement improvements based on insights.

Requirements:

Proven experience in customer service management, preferably within the housing/repairs/property or service industry.
Strong leadership skills with the ability to motivate and develop a team.
Excellent communication skills, both verbal and written.
A customer-centric mindset with the ability to build rapport quickly.
Proficiency in customer service software and Microsoft Office Suite.
A positive attitude and a willingness to tackle challenges head-on.

What we offer:

Excellent Benefits
generous holiday
pension
parking

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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