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Customer Service Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Medford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Customer Service Manager to join our team in Medford, Massachusetts. In this contract position, you will oversee customer service operations, ensuring efficiency and satisfaction for all clients. This role is ideal for someone with strong organizational skills and a passion for delivering exceptional service.

Job Responsibility:

  • Lead and manage the daily operations of the customer service team to ensure consistent and high-quality client support
  • Oversee customer accounts, addressing inquiries and resolving issues in a timely and thorough manner
  • Utilize computer-aided dispatch systems to streamline communication and enhance service delivery
  • Supervise call center activities, ensuring adherence to company standards and responsive customer interactions
  • Plan and coordinate schedules for the team, optimizing workflows and maintaining productivity
  • Monitor and analyze performance metrics to identify areas for improvement and implement effective solutions
  • Train and mentor team members to support their growth and maintain a positive work environment
  • Collaborate with other departments to align customer service strategies with broader business objectives
  • Develop and implement strategies to enhance customer satisfaction and retention
  • Ensure compliance with company policies and industry standards in all customer service operations

Requirements:

  • Proven experience managing customer service teams, preferably in a call center or retail setting
  • Strong expertise in handling customer accounts and resolving client concerns effectively
  • Proficiency in using computer-aided dispatch systems and other relevant software
  • Excellent organizational skills with the ability to manage schedules and multitask efficiently
  • Demonstrated ability to deliver superior customer service and maintain client satisfaction
  • Strong leadership and mentoring skills to guide team members and promote a collaborative work environment
  • Effective communication skills, both verbal and written, to interact with clients and team members
  • Familiarity with performance metrics and the ability to analyze data for process improvement
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 04, 2026

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