Customer Service Manager Job at Robert Half (Tyngsborough)

Customer Service Manager

We are looking for a Customer Service Manager to lead branch operations and deli...

Location

United States , Stockton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in banking, branch operations, customer service leadership, or a closely related financial services role
Demonstrated ability to supervise staff, manage workflow, and maintain strong service standards in a fast-paced branch environment
Working knowledge of deposit products, consumer and business banking services, and day-to-day transactional processes
Experience supporting sales goals, strengthening customer accounts, and contributing to branch revenue growth
Strong understanding of compliance expectations, operational controls, security procedures, and risk awareness within a regulated setting
Excellent communication, coaching, and conflict resolution skills, with the ability to handle challenging customer interactions effectively
Comfortable using workplace technology and branch systems to manage service activity, scheduling, reporting, and process improvement

Job Responsibility

Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly
Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings
Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers
Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment
Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness
Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch
Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization
Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture
Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate
Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

Location

United States , Orchard Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in accounting, finance, business administration, or a related discipline
At least 3–5 years of experience leading teams in financial services, collections, customer service, sales, or a comparable operational environment
Demonstrated ability to supervise staff, manage performance, and support employee development
Strong verbal and written communication skills with the ability to explain financial information clearly and professionally
Solid understanding of billing practices, account reconciliation, and customer-facing financial operations
Ability to monitor service or compliance metrics and use data to improve processes and outcomes

Job Responsibility

Lead Customer Service Operations & Team Performance
Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections
Supervise, coach, and develop team members to ensure high performance
Monitor key performance indicators and ensure accurate account reconciliation and reporting
Deliver a Customer-Centered Experience
Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills
Oversee payment plans and support solutions designed to improve customer access and satisfaction
Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for an experienced Customer Service Manager to lead a high-perfor...

Location

United States , Fairfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience leading or managing customer service teams, preferably within a fast-paced business setting
Demonstrated success in supervising staff, setting expectations, and improving individual and team performance
Strong judgment and problem-solving ability, with the confidence to make sound decisions in challenging situations
Clear verbal and written communication skills with the ability to work effectively across departments
Experience using customer service or CRM platforms such as Salesforce, Zendesk, or similar systems
Ability to organize competing priorities, manage workflow effectively, and deliver consistent results
Background in call center support, customer account coordination, scheduling, or related service operations is highly valued

Job Responsibility

Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints
Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track
Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention
Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience
Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions
Refine support processes and workflows to improve efficiency, accuracy, and overall service quality
Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership
Work closely with operations, sales, and other internal partners to align service efforts with broader business goals
Maintain reliable documentation of customer communications, case activity, and service-related data within company systems

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead a high-quality support exp...

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading customer service or call center operations in a fast-paced environment
Strong background in customer account management and client issue resolution
Working knowledge of computer aided dispatch processes and service coordination
Ability to manage job scheduling activities with strong attention to detail and organization
Excellent communication skills and a demonstrated commitment to superior customer service
Proven ability to handle multiple priorities while maintaining service quality and responsiveness

Job Responsibility

Direct daily customer service operations, ensuring timely and attentive support across call center interactions
Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support
Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities
Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience
Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates
Train and support customer service staff on service expectations, communication standards, and problem-solving practices

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead customer support operation...

Location

United States , Englewood Cliffs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience managing customer service operations, preferably within the consumer products industry
Strong background in call center support, customer account management, and service issue resolution
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Experience using Zendesk or a comparable customer service platform is preferred
Familiarity with job scheduling, workflow coordination, or dispatch-related environments is an advantage
Excellent communication skills with the ability to handle escalations and build positive customer relationships
Demonstrated ability to analyze service activity, prioritize competing demands, and lead a team effectively

Job Responsibility

Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels
Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally
Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency
Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week
Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results
Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives
Support digital engagement efforts through social listening and related customer interaction tools when applicable
Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Manager

Robert Half is seeking a highly motivated and customer-focused Customer Service ...

Location

United States , Tyngsborough

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of customer service experience
Minimum of 3 years of supervisory or management experience
Strong leadership, coaching, and team development skills
Excellent verbal and written communication skills
Highly organized with the ability to manage multiple priorities simultaneously
Strong problem-solving skills and attention to detail
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Experience with ERP or CRM systems preferred
Associate's or Bachelor's degree preferred

Job Responsibility

Provide leadership, direction, and support to the customer service team
Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments
Prepare quotes and proposals in response to customer inquiries and requests
Work directly with customers to process orders, resolve issues, and ensure timely communication
Enter and maintain customer and order information within the company ERP/CRM system
Maintain customer records and databases with a high degree of accuracy
Manage internal quote tracking and customer request databases
Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues
Follow up on quotations and proposals to support business development efforts
Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Customer Service Manager

Robert Half Permanent Placement is partnering with a great company in Buffalo, N...

Location

United States , Buffalo

Salary:

65000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of customer service leadership experience with a proven ability to lead, coach, and develop high-performing teams
Excellent communication, conflict resolution, and problem-solving skills with the ability to manage challenging customer situations professionally
Proficiency with customer service technology and Microsoft Office
experience with POS or call center systems is preferred

Job Responsibility

Lead and develop a customer service team while overseeing staffing, scheduling, and performance management
Manage daily call center operations ensuring optimal staffing levels, service levels, and efficient handling of inbound customer inquiries
Monitor key customer service metrics including call volume, response times, abandonment rates, and overall team performance
Drive continuous improvement through call quality monitoring, employee training, coaching, and customer service best practices
Oversee accurate and timely order processing by ensuring data integrity, order accuracy, and resolution of complex customer issues
Partner with sales and cross-functional teams to streamline order fulfillment, improve processes, and enhance the customer experience
Develop customer communication strategies for order updates, backorders, returns, and proactive follow-up to maximize customer satisfaction
Maintain product knowledge resources, coordinate ongoing product training, and leverage customer feedback to improve service, processes, and knowledge base content

What we offer

full benefits package

Fulltime

Customer Service Manager

We are looking for an experienced Customer Service Manager to lead service opera...

Location

United States , Louisville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a customer service management or supervisory role within a call center or service-focused environment
Working knowledge of customer account management practices and service issue resolution
Experience using computer-aided dispatch systems or similar tools for coordinating service activity
Strong background in job scheduling, workflow prioritization, and operational organization
Demonstrated ability to deliver superior customer service while managing multiple priorities
Excellent communication and interpersonal skills, with the ability to lead teams and build customer trust
Comfortable reviewing service performance data and using insights to improve day-to-day operations.

Job Responsibility

Lead daily customer service activities to ensure timely, attentive, and solution-focused support across all customer interactions
Oversee customer accounts by addressing service needs, resolving concerns, and maintaining strong ongoing relationships
Coordinate work assignments and service requests using computer-aided dispatch tools to improve response times and operational efficiency
Manage job scheduling activities, balancing priorities and available resources to keep appointments and service commitments on track
Support performance by guiding staff, monitoring service quality, and encouraging consistent customer care standards
Handle escalated issues with a calm, practical approach, working across teams to reach effective resolutions
Track service metrics and operational trends to identify opportunities for process improvement and stronger customer outcomes
Collaborate with internal departments to ensure accurate communication, smooth service delivery, and dependable follow-through on customer needs.

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

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