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Customer Service Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Raynham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction.

Job Responsibility:

  • Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution
  • Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs
  • Track and analyze performance metrics, providing regular reports to drive continuous improvement
  • Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently
  • Foster strong relationships with customers by addressing concerns and resolving conflicts effectively
  • Implement strategies to enhance customer satisfaction and loyalty through superior service delivery
  • Coordinate and optimize scheduling to ensure timely service and operational efficiency
  • Promote upselling opportunities by identifying customer needs and offering relevant solutions
  • Maintain a clear and precise communication style to effectively interact with customers and team members
  • Provide leadership and support to the customer service team, ensuring alignment with organizational goals

Requirements:

  • Proven experience in customer service management, preferably in a residential service environment
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines
  • Excellent communication and interpersonal skills, with a focus on building customer relationships
  • Proficiency in ServiceTitan software or similar platforms used for scheduling and account management
  • Ability to analyze performance metrics and implement strategies for improvement
  • Conflict resolution skills to address customer concerns effectively
  • Motivated and goal-oriented approach to enhancing customer satisfaction
  • Experience in upselling and promoting service programs to customers
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 10, 2026

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