Customer Service Manager, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

42000.00 - 45000.00 GBP / Year

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Job Description:

Join a leading provider of Occupational Health and Medical Screening services as a Customer Service Manager in London. You'll lead a dynamic team, ensuring client and candidate satisfaction while promoting a culture of Customer Excellence.

Job Responsibility:

Oversee the day-to-day management of the Results team, ensuring efficiency, quality, and exceptional client service standards
Lead a diverse team, managing performance through appraisals, one-on-one meetings, and staff audits
Act as the primary point of escalation for customer complaints, ensuring thorough investigations and timely resolutions
Collaborate closely with the Clinical Manager for seamless service delivery and participate in client meetings as required
Manage internal systems, including medical portals and document workflows, to streamline operations
Foster a supportive and respectful team culture, encouraging open communication and constructive feedback
Maintain a keen awareness of customer experience, proactively identifying and addressing potential concerns
Ensure compliance with HR procedures and lead recruitment for the Results team
Strive to achieve departmental and personal targets while upholding clinical standards and customer satisfaction
Support the development of services through ongoing training and participation in meetings

Requirements:

Experience in a Customer Service Management role
Experience working in the healthcare sector
Strong leadership skills and the ability to motivate a team
Excellent problem-solving abilities and a customer-centric mindset
Proven track record in managing performance and implementing HR procedures
A keen eye for detail and a commitment to continuous improvement

What we offer:

Be part of a supportive and professional environment where your contributions truly matter
Work in a vibrant location, with easy access to transport links
Opportunities for professional development and training to help you grow in your career
Join a team that values innovation and is committed to delivering the best service possible

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Manager