Customer Service Manager Job at Randstad (常州市)

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Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-perm...

Location

United States , Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Experience working cross-functionally with customers and internal departments
Background in customer service, order management, quoting, shipping coordination, or administrative operations
Ability to analyze order trends, invoices, and sales-related data
Comfortable working in both office and light manufacturing settings
Strong organizational skills and attention to detail
Ability to multitask and manage changing priorities effectively

Job Responsibility

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
Communicate regularly with office personnel, sales, shipping, customers, and internal departments
Assist with and prepare formal quotes for existing and prospective customers
Process purchase orders for tooling, prototypes, and production
Analyze current order patterns and review sales margins
Monitor daily invoice activity and maintain accurate customer account information
Maintain and organize master drawing files
Manage and support the Shipping Administrative Assistant
Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
Assist with accounts receivable activities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead the client experience for ...

Location

United States , Kansas City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading customer service operations in a business-to-business, e-commerce, or program-based environment
Working knowledge of purchasing management, procurement processes, and material coordination
Ability to evaluate customer needs and translate them into service improvements and operational solutions
Strong organizational and administrative management skills with close attention to detail
Effective communication skills with the ability to build positive relationships across clients, vendors, and internal teams
Proficiency in managing multiple priorities while maintaining service quality and timely follow-through
Experience using data, feedback, and performance measures to improve customer satisfaction and account outcomes

Job Responsibility

Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment
Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner
Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication
Identify service gaps and workflow inefficiencies, then implement practical improvements that strengthen accuracy, speed, and customer satisfaction
Monitor online ordering platform performance and collaborate with internal teams to recommend enhancements that improve usability and reliability
Track service trends, customer feedback, and account performance metrics to support retention efforts and continuous improvement initiatives
Coordinate cross-functional efforts between customer service, purchasing, and administrative teams to maintain consistent execution and communication
Support process updates and operational changes as needed, ensuring minimal disruption to customers and internal stakeholders

Customer Service Manager

Location

Canada , Cambridge

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

July 24, 2026

Requirements

3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Cambridge head office
Familiarity with ERP and CRM tools is an asset

Job Responsibility

Conduct regular coaching sessions and provide leadership support to a high performing team
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative one team culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office

What we offer

Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Annual company-wide performance bonus and yearly salary adjustments every spring
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Free on site parking

Fulltime

Customer Service Manager

Are you a dynamic leader with a passion for electrical industrial distribution o...

Location

Canada , Cambridge

Salary:

65000.00 - 70000.00 USD / Year

Randstad

Expiration Date

July 24, 2026

Requirements

3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Cambridge head office
Familiarity with ERP and CRM tools is an asset

Job Responsibility

Conduct regular coaching sessions and provide leadership support to a high performing team
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative 'one team' culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office

What we offer

Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Annual company-wide performance bonus and yearly salary adjustments every spring
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Free on site parking

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead daily service and inside s...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience leading customer service, inside sales, or counter sales teams in an industrial/construction product-based environment
Strong communication and active listening skills with the ability to build trust with customers and employees
Solid computer proficiency and confidence learning new platforms
experience with ERP or order management systems is helpful
Demonstrated ability to train staff, provide direction, and maintain accountability within a small team setting
Experience handling customer accounts, processing orders, and managing service issues with attention to detail
Ability to coordinate multiple priorities, including phone support, scheduling needs, and order follow-through
Comfortable working in a hands-on setting that includes front counter support, showroom oversight, and cross-functional coordination

Job Responsibility

Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism
Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions
Oversee order entry, payment handling, and related documentation to maintain dependable and organized records
Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards
Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly
Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers
Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs
Perform inventory checks and verify order accuracy to reduce errors and support on-time completion
Assist with pulling, packing, and coordinating outbound orders during high-volume periods
Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Service Manager

As the Customer Service Manager based at our Belmont office, you'll lead a team ...

Location

Australia , Belmont

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Proven leadership experience developing and engaging teams
Customer service background with excellent interpersonal skills
Strong commercial acumen including budgeting and asset management
Demonstrated safety focus and improvement outcomes
Track record in process improvement and operational efficiency
Experience managing change, including implementing new systems
Ability to drive accountability across diverse teams
Comfortable working to targets, KPIs and service-level agreements

Job Responsibility

Lead, coach and mentor a team of five to build a high-performing and engaged customer service function
Be the champion of customer experience - drive improvements across service standards, systems and processes
Partner closely with key clients to deeply understand their needs and deliver tailored solutions
Collaborate with branch, transport and fleet teams to ensure seamless order fulfilment
Monitor performance and sales outcomes to meet revenue targets and KPIs
Manage team workloads through effective planning, prioritisation and change management
Inspire the broader network to operate as one team in achieving Business Unit objectives

What we offer

Flexible working options — let's talk about what works for you
12 weeks paid parental leave on top of the government scheme
Access to Fitness Passport and our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice options
Career development and progression pathways
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Manager

We are looking for an experienced Customer Service Manager to oversee a high-per...

Location

United States , Santa Clarita

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of customer service experience, with demonstrated success in a leadership or supervisory capacity
Strong background in customer support within logistics, manufacturing, or similarly fast-paced operational environments
Excellent verbal and written communication skills, with the ability to manage sensitive situations effectively
Proven ability to lead teams, delegate work, and foster a positive, accountable workplace culture
Solid understanding of customer service standards, issue resolution practices, and performance management principles
Strong organizational skills and close attention to detail when handling reports, schedules, and service documentation
Proficiency with Microsoft Office Suite and other common business applications used for reporting and team coordination
Bachelor’s degree preferred
equivalent relevant experience will also be considered

Job Responsibility

Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence
Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines
Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals
Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution
Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes
Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making
Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement
Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions
Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness
Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are seeking a dedicated and experienced Customer Service Manager to join our ...

Location

Greece , Metamorfosi

Salary:

Not provided

Randstad

Expiration Date

June 29, 2026

Requirements

At least 3-5 years of demonstrable experience customer service manager
Bachelor’s Degree in Engineering/Business Administration or similar
Studies of logistics or MBA are highly valued
Be proficient with MS Office
Knowledge and experience in ERP & CRM systems
Fluency in English

Job Responsibility

Be responsible for Customer Service and Orders
Be responsible for Customer Claims: registration, solution and established closing times
Be responsible for orders: Review daily management, Enter errors and improvement in manual order handling / automation system
Be responsible for billing repairs and technical guarantees
Support the Logistics Manager in time of supply, delivery notes by order
Manage Large Accounts, coordinate deliveries and customer satisfaction
Provide Support to direct sales KAM
Provide Support to the internal and external commercial network
Support and review commercial offers
Offer technical support in customer service

Fulltime

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