Customer service manager, Randstad

Randstad

Location:
Canada, Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 CAD / Year

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Job Description:

Are you a customer service manager looking for new challenges? Does the healthcare sector inspire you? Are you passionate about process optimization and team performance improvement? We have the perfect position for you! We are currently seeking a customer service manager for an innovative SaaS company in the healthcare sector. In this role, you will be responsible for managing an international team focused on process improvement while playing a key role in transforming customer services on a global scale.

Job Responsibility:

Drive process optimization through the strategic use of cutting-edge technological tools
Ensure consistent quality control by closely monitoring customer service delivery
Develop, establish, and track customer service KPIs to measure performance
Lead the team to achieve set goals while ensuring adherence to customer service best practices
Oversee multiple teams with diverse functional objectives, fostering cross-team collaboration
Provide strong leadership and mentorship, ensuring employees have personalized development plans and performance management support
Set clear expectations, analyze data, prioritize tasks, and make decisions based on both individual and team performance results
Actively promote, develop, and implement best practices in close collaboration with other departments
Cultivate strong and productive relationships with internal teams across the organization
Maintain a deep and comprehensive understanding of company processes to ensure seamless service delivery

Requirements:

Proven experience in a SaaS company and the healthcare industry
Strong skills in managing international teams and process optimization
Bilingualism required (French and English)

Nice to have:

Knowledge or experience in healthcare, dental, or pharmaceutical fields
Advanced project management skills

What we offer:

Comprehensive group insurance (medical, illness, vision care)
A REER plan to help secure your future
Three weeks of vacation per year to enjoy your personal time
Free on-site parking for your convenience
Attractive annual bonus

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer service manager