CrawlJobs Logo
Randstad Logo Randstad · Customer Service

Customer Service Manager

Greece, Metamorfosi · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Description

We are seeking a dedicated and experienced Customer Service Manager to join our prestigious global organization, renowned for its innovative solutions and commitment to excellence. As a Customer Service Manager, you will play a pivotal role in ensuring our customers receive the highest level of service and support.

Job Responsibility

  • Be responsible for Customer Service and Orders
  • Be responsible for Customer Claims: registration, solution and established closing times
  • Be responsible for orders: Review daily management, Enter errors and improvement in manual order handling / automation system
  • Be responsible for billing repairs and technical guarantees
  • Support the Logistics Manager in time of supply, delivery notes by order
  • Manage Large Accounts, coordinate deliveries and customer satisfaction
  • Provide Support to direct sales KAM
  • Provide Support to the internal and external commercial network
  • Support and review commercial offers
  • Offer technical support in customer service
  • Support the negotiations with the logistics department
  • Be responsible for the management and review of returns
  • Do EDI daily check

Requirements

  • At least 3-5 years of demonstrable experience customer service manager
  • Bachelor’s Degree in Engineering/Business Administration or similar
  • Studies of logistics or MBA are highly valued
  • Be proficient with MS Office
  • Knowledge and experience in ERP & CRM systems
  • Fluency in English

Nice to have

Studies of logistics or MBA are highly valued

Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Manager

8 matching positions

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
40000.00 - 45000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer experience management, preferably in a professional services environment
  • Outstanding verbal and written communication skills
  • Strong ability to analyse data and translate it into actionable insights
  • A proactive approach to identifying challenges and implementing solutions
  • An enthusiastic collaborator who enjoys working with a diverse range of individuals
Job Responsibility
Job Responsibility
  • Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
  • Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
  • Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
  • Monitor customer service levels and generate regular KPI reports for management review
  • Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
  • Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
  • Maintain accurate records of client interactions and resolutions using customer service software and internal systems
  • Collaborate closely with other teams to ensure a seamless client experience
  • Support with any other duties necessary with the level of responsibility of this role as needed
What we offer
What we offer
  • The office is just a short walk from Chelmsford train station, making your commute a breeze
  • My client has a culture of collaboration and support meaning your ideas will be valued
  • Committed to your development and provide opportunities for advancement
  • Understand the importance of balance and they strive to support their team's well-being
  • Fulltime
Read More
Arrow Right

Customer Service Manager

As the Customer Service Manager, you will play a pivotal role in shaping and enh...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer experience management, preferably in a professional services environment
  • Outstanding verbal and written communication skills
  • Strong ability to analyse data and translate it into actionable insights
  • A proactive approach to identifying challenges and implementing solutions
  • An enthusiastic collaborator who enjoys working with a diverse range of individuals.
Job Responsibility
Job Responsibility
  • Be the main point of contact for resolving day-to-day client issues via phone, email, and other platforms
  • Manage and respond to all online reviews (e.g., Trustpilot and Google) in a professional and timely manner
  • Ensure high levels of client satisfaction by identifying and resolving service issues before escalation
  • Monitor customer service levels and generate regular KPI reports for management review
  • Promote and help embed a 'Client First' culture across the business, including providing Customer Service training and coaching to the wider team
  • Identify trends, recommend service improvements to the Operations Director and implementing process improvements where necessary
  • Maintain accurate records of client interactions and resolutions using customer service software and internal systems
  • Collaborate closely with other teams to ensure a seamless client experience
  • Support with any other duties necessary with the level of responsibility of this role as needed.
What we offer
What we offer
  • The office is just a short walk from Chelmsford train station, making your commute a breeze
  • My client has a culture of collaboration and support meaning your ideas will be valued
  • Committed to your development and provide opportunities for advancement
  • Understand the importance of balance and they strive to support their team's well-being.
  • Fulltime
Read More
Arrow Right

Customer Service Account Manager

This is a pivotal position within the business, responsible for managing incomin...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
25000.00 - 26000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer-facing or service role
  • Strong communication and interpersonal skills
  • Highly organised with a proactive and professional approach
  • Ability to manage multiple tasks and work well under pressure
Job Responsibility
Job Responsibility
  • Respond to customer enquiries promptly and professionally
  • Process orders accurately in line with company procedures
  • Maintain regular communication with clients, offering updates and support
  • Coordinate with internal teams to align production with customer expectations
  • Follow up post-delivery to gather feedback and ensure satisfaction
  • Keep detailed records and documentation for all client interactions
  • Support online order handling and general service queries
  • Fulltime
Read More
Arrow Right

Customer Service Manager

My client, who I know very well, is seeking a passionate and driven Customer Ser...
Location
Location
United Kingdom , Kingston Upon Thames
Salary
Salary:
45000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a Customer Service leadership role managing a team of direct reports
  • Background in customer service, logistics, or project management is a plus
  • Comfortable working with data and presenting insights effectively
  • Strong user of Excel and Power BI is desirable
  • Excellent command of English is essential
  • Knowledge of Swedish, Norwegian, or Danish is a bonus
  • Exceptional interpersonal and communication skills
  • Customer-focused mindset
  • Resilience in handling objections
Job Responsibility
Job Responsibility
  • Lead and Inspire: Manage and motivate an on-site and remote Customer Service team
  • Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners
  • Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
  • Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions
  • Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements
What we offer
What we offer
  • Medical insurance
  • Pension
  • Life assurance
  • Bonus incentive
  • 25 days plus BH
  • Fantastic facilities including pay day pastries
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Dynamic leadership role in customer service operations, driving customer service...
Location
Location
United Kingdom , Dartford
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a customer service management role, ideally within the manufacturing sector
  • Strong leadership skills with the ability to inspire and motivate a team
  • Excellent communication and interpersonal skills
  • A strategic mindset with a focus on customer satisfaction and retention
  • Proficiency in CRM software and Microsoft Office Suite
Job Responsibility
Job Responsibility
  • Leading and mentoring a team of dedicated customer service representatives
  • Developing and implementing customer service strategies that align with company goals
  • Ensuring high levels of customer satisfaction through effective communication and problem-solving
  • Analysing customer feedback to continuously improve services
  • Collaborating with other departments to address customer needs and streamline processes
What we offer
What we offer
  • 25 days holiday + bank holiday
  • Closing office over Christmas
  • Parking on site
  • Pension scheme
  • Free lunch
  • Opportunities for professional development and career advancement
  • Supportive environment
  • Workplace culture that encourages creativity and celebrates achievements
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Our client a family run business is a market leader in the food services sector ...
Location
Location
United Kingdom , Newton Abbot
Salary
Salary:
30000.00 - 33000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service management or a similar management or supervisory role such as Office Manager
  • Strong communication, coaching, and analytical skills
  • Ability to lead by example and inspire a high-performing team
  • Comfortable working cross-functionally and managing multiple priorities
  • A can do attitude
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop the customer service team with regular coaching and feedback
  • Ensure prompt and professional handling of customer communications and queries
  • Promote upselling and link selling through product focus days and team initiatives
  • Complete training on products within the team to build product knowledge
  • Collaborate with buying teams and suppliers to support promotional activities
  • Monitor procurement systems, input errors, and customer feedback
  • Manage recruitment, onboarding, rota planning, and health & safety for your team
  • Handle complaints and product recalls with urgency and care
  • Report on team performance, customer trends, and sales data
  • Cover the CSA role when there is sickness or absence
What we offer
What we offer
  • Opportunities for professional development and industry training
  • Supportive team environment
  • Flexible hours for the right candidate
  • Fulltime
Read More
Arrow Right

Customer Service Manager

As our Customer Service Manager, you will lead, motivate, and direct a small Cus...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
Not provided
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience: 5+ years proven skills within in Customer Service Management/Team Leader capacity
  • Skills: Strong leadership, excellent communication, and negotiation skills
  • Attributes: Polite, confident, patient, and diplomatic when facing challenges
  • Technical Proficiency: Good knowledge of Microsoft applications, especially Word and Excel
  • Problem-Solver: Ability to manage complex customer and staff issues effectively
Job Responsibility
Job Responsibility
  • Support and guide team members (6 in team) in building excellent customer relationships
  • Monitor and improve communication quality with customers
  • Track team performance against agreed SLAs and lead times
  • Manage escalated customer complaints and resolve them efficiently
  • Conduct HR tasks, including recruitment, appraisals, and team communication
  • Facilitate regular team meetings and training sessions to elevate service standards
  • Deal with compliance issues with SLA guideance and quality communication
  • Ensure all team members receive appropriate training and cross-training
  • Maintain clear communication of SLAs and monitor adherence
  • Handle complaints professionally within defined timelines
What we offer
What we offer
  • Competitive salary
  • Annual bonus
  • Excellent benefits
  • Free parking
  • Fulltime
Read More
Arrow Right

Custom Service Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university degree
  • 5+ years in project management or similar roles/businesses
  • Strong understanding of company services' operational policies, processes, and methodologies in project management
  • Ability to speak with depth and expertise on project management methods
  • Active participation in the company's PM Professions community
  • On the PMP certification path (preferred)
  • Financial management (P&L ownership, forecasting, budgeting)
  • Client relationship management at mid-to-upper levels
  • Business development and opportunity qualification
  • Team leadership, mentoring, and performance management
Job Responsibility
Job Responsibility
  • Manage customer project delivery across large or moderately complex engagements at local or sub-regional level
  • Handle projects with medium/high risk and medium complexity legal and commercial issues
  • Own project financials including P&L
  • ensure budgets are met or exceeded
  • Provide reliable financial forecasts to management
  • Drive business development by identifying and developing new opportunities within current projects
  • Support qualification and opportunity assessment for large/moderately complex deals
  • act as opportunity manager for medium/high risk opportunities
  • Build and manage client relationships, engaging mid to upper-level stakeholders
  • Represent the organization externally with customers and clients
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right