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Customer Service Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Elkhart

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 80000.00 USD / Year
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Job Description:

On behalf of our client we are looking for an experienced Customer Service Manager to lead and manage our customer service operations in Elkhart, Indiana. This role involves overseeing a team of service experts, driving process improvements, and ensuring exceptional experiences for both customers and employees. The ideal candidate will bring strong leadership skills, operational expertise, and a passion for delivering outstanding service.

Job Responsibility:

  • Supervise and guide the customer service team of 10-15 people, including hiring, training, scheduling, and conducting performance evaluations
  • Foster a collaborative and high-performing team
  • Oversee daily customer service operations
  • Identify and address operational challenges
  • Ensure adherence to company policies, procedures, and safety standards
  • Provide administrative support to the District Manager
  • Recommend and implement process improvements

Requirements:

  • Proven experience in customer service leadership, preferably in a high-volume environment
  • Strong organizational and people management skills, including hiring, training, and performance evaluation
  • Ability to foster a positive team environment and drive employee engagement
  • Proficiency in managing customer accounts and resolving escalated issues
  • Familiarity with call center operations, metrics, and best practices
  • Excellent communication skills with a focus on customer satisfaction and problem-solving
  • Experience with operational systems and process improvement initiatives
  • Ability to manage administrative tasks and provide high-level support to leadership
What we offer:
  • Medical
  • Dental
  • Vision
  • 401k
  • PTO
  • Sick days
  • 10% bonus

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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