Customer Service Manager Job at Robert Half (Stockton)

Customer Service Manager

Robert Half

Location:
United States , Stockton

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards.

Job Responsibility:

Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly
Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings
Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers
Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment
Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness
Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch
Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization
Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture
Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate
Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require

Requirements:

3+ years of experience in banking, branch operations, customer service leadership, or a closely related financial services role
Demonstrated ability to supervise staff, manage workflow, and maintain strong service standards in a fast-paced branch environment
Working knowledge of deposit products, consumer and business banking services, and day-to-day transactional processes
Experience supporting sales goals, strengthening customer accounts, and contributing to branch revenue growth
Strong understanding of compliance expectations, operational controls, security procedures, and risk awareness within a regulated setting
Excellent communication, coaching, and conflict resolution skills, with the ability to handle challenging customer interactions effectively
Comfortable using workplace technology and branch systems to manage service activity, scheduling, reporting, and process improvement

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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