Customer Service Manager Job at Robert Half (Elkhart)

Customer Service Manager

Robert Half

Location:
United States , Elkhart

Category:
Customer Service

Contract Type:
Not provided

Salary:

60000.00 - 70000.00 USD / Year

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Job Description:

On Behalf of our client we are looking for an experienced and motivated Customer Service Manager to lead a customer service team in Elkhart, Indiana. This role involves overseeing daily operations, ensuring excellent service delivery, and fostering a collaborative and highperforming work environment. The ideal candidate will bring strong leadership skills and a dedication to enhancing both employee and customer experiences.

Job Responsibility:

Lead and mentor the customer service team
Cultivate a positive and productive team atmosphere
Oversee daily customer service operations, ensuring efficient handling of inquiries, service requests, and escalations
Address operational challenges to improve customer satisfaction
Provide administrative support to the District Manager
Supervise office operations, including clerical tasks, records management, and workflow coordination
Organize and execute training programs, workshops, meetings, and special events to support team development
Make sure KPI's are met total calls, abandoned calls, wait times, etc
Recommend and implement process improvements to enhance service quality and operational efficiency

Requirements:

Bachelor’s degree preferred
equivalent experience considered
Minimum 3 years of management experience, preferably within a call center or customer service environment
Strong proficiency with Microsoft Word and Excel
Demonstrated ability to supervise, train, and develop employees
effectively organize, prioritize, and schedule workloads
Skilled in organizing and coordinating administrative operations and projects
Working knowledge of basic accounting procedures, budgeting, and reporting
Excellent written and verbal communication skills
Strong problem‑solving, analytical, and data‑gathering skills
Understanding of management principles, inventory control, supplies/equipment coordination, and office operations
Ability to build and maintain a cooperative and positive work environment

What we offer:

Medical
Dental
Vision
401k
PTO
10% Bonus

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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