Customer Service Manager, Wells Fargo

Customer Service Manager

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

Job Responsibility:

Manage and develop a team of Customer Service Representatives
Respond to inquiries and issues from customers on complex financial products and services
Identify and recommend products for customer service and productivity standards
Make decisions and resolve issues regarding escalated customer inquiries
Interpret and develop standards and goals for customer service
Collaborate with management and internal partners to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources
Mentor and guide talent development
Assist in hiring talent

Requirements:

4+ years of Customer Service, Financial Services or Contact Center experience
2+ years of leadership experience
Bachelor's degree in business, finance, or related field
Minimum 5 years of proven leadership and people management experience in implementation or operational functions
Strong knowledge and hands-on experience with treasury, payments and liquidity products
Flexibility to work on mid shift and night shift schedules
Strong stakeholder management skills
Proven track record in driving process improvements, automation, and efficiency initiatives
Excellent communication, problem-solving, and decision-making skills

Nice to have:

Advanced degree
Experience with global clients and teams

Additional Information:

Job Posted:
August 22, 2025

Expiration:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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