Customer Service Manager

• Leading and mentoring a team of dedicated customer service representatives
• Developing and implementing customer service strategies that align with company goals
• Ensuring high levels of customer satisfaction through effective communication and problem-solving
• Analysing customer feedback to continuously improve services
• Collaborating with other departments to address customer needs and streamline processes

• Proven experience in a customer service management role, ideally within the manufacturing sector
• Strong leadership skills with the ability to inspire and motivate a team
• Excellent communication and interpersonal skills
• A strategic mindset with a focus on customer satisfaction and retention
• Proficiency in CRM software and Microsoft Office Suite

Experience within the manufacturing sector

• 25 days holiday + bank holiday
• Closing office over Christmas
• Parking on site
• Pension scheme
• Free lunch
• Opportunities for professional development and career advancement
• Supportive environment
• Workplace culture that encourages creativity and celebrates achievements