Customer Service Manager Jobs

New

Customer Service Quality Management Lead

社名非公開. 職種: コールセンターマネジメント.

Location

Japan , Tokyo

Salary:

8000000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

December 30, 2025

Requirements

Experience managing collaboration with partner companies
Excellent communication, problem-solving, critical thinking, and project promotion skills

Job Responsibility

Make a Global Impact: Contribute to developing cutting-edge diagnostic solutions that directly improve patient health and well-being worldwide
Innovate and Grow: Join a dynamic, collaborative environment at the forefront of medical technology. The company encourage new ideas and support continuous learning and professional development
Invested in Your Success: Work in a supportive culture that values your well-being. The company offer opportunities for career advancement and a focus on work-life balance

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
賞与

Fulltime

New

Customer service manager

Manawa is the leading website for booking outdoor activities in France and Europ...

Location

France , Paris

Salary:

2500.00 EUR / Month

Manawa

Expiration Date

Until further notice

Requirements

You're passionate about sports and outdoor activities
You have a good command of French and a second language (English, Spanish, German, Italian)
You are curious and enjoy teamwork in an international environment
You are comfortable interacting with customers and partners from all over the world, including by telephone
You are rigorous in following up your tasks

Job Responsibility

Manage the projects of our adventurers (customers) via our back office
Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
Assisting our customers after they have booked (meeting point, weather conditions, etc.)
Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
Create and complete our adventurers' profiles in a centralised system
Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
Participate in various one-off projects

What we offer

Join a young, international team with a passion for adventure
A large terrace in the heart of Paris for your lunch breaks
2 days teleworking per week allowed
Reimbursement of 50% of your transport ticket and luncheon vouchers
Discounts on our entire catalogue of activities
Bonus

Fulltime

New

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

Previous experience leading a team within customer service, operations, or a similar environment
Good communication and collaboration skills
Proven ability to drive engagement, performance, and continuous improvement
Structured and proactive with the ability to plan, prioritize, and solve problems
Fluent in Swedish and English, both spoken and written

Job Responsibility

Lead, coach, and develop your team to achieve high performance and engagement
Plan and prioritize daily operations to ensure efficient and high-quality service
Collaborate with other Team Managers and the Customer Service Manager to reach common goals
Follow up on KPIs and proactively identify improvement areas within processes and team routines
Drive recruitment, onboarding, and training to ensure competence and motivation in the team
Conduct regular one-to-ones and performance follow-ups with team members
Contribute to a positive work environment and act as a role model in line with Instabee’s values

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
Hybrid setup and flexible working hours

Fulltime

New

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Banbury

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Fulltime

Customer Service Manager

Location

United States

Salary:

Not provided

Cirro

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

Job Responsibility

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes

What we offer

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Acquiring Customer Service Operations Manager

Join Barclays as an Acquiring Customer Service Operations Manager, where you wil...

Location

United Kingdom , Northampton

Salary:

Not provided

barclays

Expiration Date

Until further notice

Requirements

Operational Leadership experience (minimum Team Leader level) is a must
Change Management experience in leading operational change and transformation initiatives
Stakeholder Engagement
Performance Management Proficient, especially in coaching, metrics tracking, and continuous improvement
Time Management & Prioritisation, especially in managing workload effectively and making sound prioritisation decisions in a fast-paced environment

Job Responsibility

Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
Management and maintenance of customer records and documentation to ensure accuracy
Participation in training and development initiatives to improve customer skills, knowledge, and services
Identification of industry trends and developments related to customer service to implement best practice in customer care
Execution of escalation requests to the relevant team or senior management as required in a timely manner
Execution of customer service activities through various communication channels including chat, email, and phone
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function
Consult on complex issues

What we offer

Hybrid working
Structured approach to hybrid working with fixed 'anchor' days
Supportive and inclusive culture and environment
Commitment to flexible working arrangements
International scale offering incredible variety, depth and breadth of experience
Chance to learn from a globally diverse mix of colleagues
Encouragement to embrace mobility and explore every part of operations

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

Customer Service Manager

Office Angels

Location:
United Kingdom, Dartford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 12, 2025

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Job Description:

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Contract Type:
Not provided

Job Posted:
September 12, 2025