Customer Service Manager Job at Robert Half (Jackson)

Customer Service Manager

Robert Half

Location:
United States , Jackson

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.

Job Responsibility:

Supervise and ensure employees meet contractual obligations related to mail services and operational requirements
Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed
Oversee employee time-off tracking and approvals to maintain workforce consistency
Prepare and submit monthly reports on mailroom and receptionist desk metrics
Enforce and maintain safety, environmental, and security standards in the workplace
Recommend process improvements to enhance operations, equipment usage, and customer satisfaction
Provide ongoing training and development opportunities for team members
Meet with clients to discuss management updates and fulfill contractual expectations
Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns
Coordinate conference room management, ensuring equipment functionality and supply availability

Requirements:

Minimum of 5 years of experience in mailroom operations or a related field
Proficient in Microsoft Excel and Word for reporting and administrative tasks
Strong organizational and leadership skills to manage teams effectively
Excellent communication skills to liaise with clients, vendors, and staff
Flexibility to work overtime on short notice when required
Reliable transportation for commuting and occasional travel
Familiarity with customer account management, dispatch systems, and call center operations
Commitment to delivering superior customer service and maintaining high standards

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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