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Customer Service Manager

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Danaher Corporation

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Location:
United States of America , Marlborough

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

91500.00 - 96500.00 USD / Year
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Job Description:

The Customer Service Manager for Cytiva will lead an order management team responsible for processing and managing orders, responding to inquiries, and resolving customer complaints.

Job Responsibility:

  • Manage daily CS operations and prioritize daily workload for the team
  • Deliver key performance indicators, including voice of the customer (VOC), order processing time, time to respond to customers, and case closure time
  • Mentor and coach individuals, providing support and guidance for their development
  • Support change by fostering an environment where employees feel safe to try new things and individuals are recognized for positively impacting the business
  • Build a culture of continuous improvement, leveraging DBS tools to identify process gaps and implement preventive measures

Requirements:

  • Bachelor’s degree
  • 3+ years’ experience leading people with demonstrated success meeting or exceeding performance standards
  • Hands-on knowledge of order management and supply chain processes
  • Problem solver who is able to quickly understand customer challenges, translate the challenges into action and guide the team to a solution
  • Excellent communicator who can convey a clear message to the team, develop credibility with others quickly, and gain consensus for client focused ways of working

Nice to have:

  • Working knowledge of ERP, CRM and phone systems (Oracle, SFDC, Anywhere365, Microsoft Teams)
  • Experience supporting and/or leading continuous improvement initiatives with proven results
What we offer:
  • Bonus/incentive pay
  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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