Customer Service Manager Job at Associa (Honolulu)

Customer Service Manager

Associa

Location:
United States , Honolulu

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 - 65000.00 USD / Year

Save Job

Apply Position

Job Description:

The Customer Service Manager (CSM) reports to and is under the general supervision of the General Manager and/or Assistant General Manager. The CSM compiles and analyses all owner and resident imput that includes their concerns, complaints and suggestions. The CSM uses this information to prepare reports to the Board on how the Association can improve service levels to all owners/residents. CSM works closely with the CFMA’s Administrative Assistant to maintain a current file of all owners and residents who live on property and another list of all owners who live off property. The CSM will use this information to set up a comprehensive data base that can be used to keep all owners and residents informed on current events. The CSM oversees placement of information on bulletin boards and elevator lobbies. The CSM job requires the exercise of discretion and independent judgment. This is a full-time management position and is exempt from over-time and requires flexible work hours including some evening and weekend work.

Job Responsibility:

Assist GM or AGM with the processing of any new residents or residents who are leaving property
Assist GM or AGM by managing any scheduled maintenance to all residents for full participation
Assist GM or AGM with the preparation and distribution of the monthly CCV2 newsletter
Assist GM or AGM by managing the preventative maintenance calendars and schedules, and keeping all vendor contact information current
Assist GM or AGM with all training and educational programs conducted on property or the CFMA
Assist GM or AGM by directing and coordinating watch personnel duties to ensure residents, guests, vendors and contractors and moving personnel follow all house rules
Assist GM or AGM by managing of all incident reports and ensures open incident reports are resolved properly
Assist GM or AGM to provide management services to residents
Assist GM or AGM with timely response to emergencies on property during and after-hours
Maintains filing system and retrieves information as requested from records, emails, minutes, etc
Answers incoming phone calls and responds to inquiries
Perform other duties as assigned

Requirements:

Knowledge competence on house rules, bylaws and declaration for residential condominium Association
Knowledge competence on how to use a computer and its software to complete job requirements
Experienced at coordinating in-person and remote educational and training programs
Has competent written, verbal and interpersonal communication skills
Possesses competent ability to work well with residents, Owners, other employees, vendors and guest
Possesses competent skills to deescalate conflicts
Maintains a valid Hawaii driver’s license
High School Diploma or GED Required
Associate Degree Preferred
1 - 3 years of work directly related to or closely related work experience
Experience, skilled and experience with Microsoft and/or Apple computers and other office equipment
Experience organizing educational, training and social activity programs
Experience with software programs to improve information and messages to residents and Owners

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Associa - All Job Offers

Job Link Share: