Customer Service Manager Job at Hobby Lobby (Phillipsburg)

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Customer Service Manager

We are looking for a Customer Service Manager to lead customer support operation...

Location

United States , Englewood Cliffs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience managing customer service operations, preferably within the consumer products industry
Strong background in call center support, customer account management, and service issue resolution
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Experience using Zendesk or a comparable customer service platform is preferred
Familiarity with job scheduling, workflow coordination, or dispatch-related environments is an advantage
Excellent communication skills with the ability to handle escalations and build positive customer relationships
Demonstrated ability to analyze service activity, prioritize competing demands, and lead a team effectively

Job Responsibility

Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels
Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally
Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational efficiency
Coordinate scheduling and workflow priorities to maintain coverage, balance workloads, and support business needs throughout the week
Use platforms such as Microsoft Office and customer service systems, including Zendesk or similar tools, to track cases, document activity, and report results
Collaborate with marketing and cross-functional stakeholders to align customer communications with brand standards and broader business objectives
Support digital engagement efforts through social listening and related customer interaction tools when applicable
Contribute to process updates, platform enhancements, or service-related operational changes as needed to improve the support environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Manager

We are looking for a Customer Service Manager to lead a high-quality support exp...

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading customer service or call center operations in a fast-paced environment
Strong background in customer account management and client issue resolution
Working knowledge of computer aided dispatch processes and service coordination
Ability to manage job scheduling activities with strong attention to detail and organization
Excellent communication skills and a demonstrated commitment to superior customer service
Proven ability to handle multiple priorities while maintaining service quality and responsiveness

Job Responsibility

Direct daily customer service operations, ensuring timely and attentive support across call center interactions
Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support
Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities
Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience
Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates
Train and support customer service staff on service expectations, communication standards, and problem-solving practices

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for an experienced Customer Service Manager to lead a high-perfor...

Location

United States , Fairfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience leading or managing customer service teams, preferably within a fast-paced business setting
Demonstrated success in supervising staff, setting expectations, and improving individual and team performance
Strong judgment and problem-solving ability, with the confidence to make sound decisions in challenging situations
Clear verbal and written communication skills with the ability to work effectively across departments
Experience using customer service or CRM platforms such as Salesforce, Zendesk, or similar systems
Ability to organize competing priorities, manage workflow effectively, and deliver consistent results
Background in call center support, customer account coordination, scheduling, or related service operations is highly valued

Job Responsibility

Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints
Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track
Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention
Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience
Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions
Refine support processes and workflows to improve efficiency, accuracy, and overall service quality
Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership
Work closely with operations, sales, and other internal partners to align service efforts with broader business goals
Maintain reliable documentation of customer communications, case activity, and service-related data within company systems

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-perm...

Location

United States , Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Experience working cross-functionally with customers and internal departments
Background in customer service, order management, quoting, shipping coordination, or administrative operations
Ability to analyze order trends, invoices, and sales-related data
Comfortable working in both office and light manufacturing settings
Strong organizational skills and attention to detail
Ability to multitask and manage changing priorities effectively

Job Responsibility

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
Communicate regularly with office personnel, sales, shipping, customers, and internal departments
Assist with and prepare formal quotes for existing and prospective customers
Process purchase orders for tooling, prototypes, and production
Analyze current order patterns and review sales margins
Monitor daily invoice activity and maintain accurate customer account information
Maintain and organize master drawing files
Manage and support the Shipping Administrative Assistant
Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
Assist with accounts receivable activities as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

Location

United States , Orchard Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in accounting, finance, business administration, or a related discipline
At least 3–5 years of experience leading teams in financial services, collections, customer service, sales, or a comparable operational environment
Demonstrated ability to supervise staff, manage performance, and support employee development
Strong verbal and written communication skills with the ability to explain financial information clearly and professionally
Solid understanding of billing practices, account reconciliation, and customer-facing financial operations
Ability to monitor service or compliance metrics and use data to improve processes and outcomes

Job Responsibility

Lead Customer Service Operations & Team Performance
Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections
Supervise, coach, and develop team members to ensure high performance
Monitor key performance indicators and ensure accurate account reconciliation and reporting
Deliver a Customer-Centered Experience
Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills
Oversee payment plans and support solutions designed to improve customer access and satisfaction
Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead the client experience for ...

Location

United States , Kansas City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience leading customer service operations in a business-to-business, e-commerce, or program-based environment
Working knowledge of purchasing management, procurement processes, and material coordination
Ability to evaluate customer needs and translate them into service improvements and operational solutions
Strong organizational and administrative management skills with close attention to detail
Effective communication skills with the ability to build positive relationships across clients, vendors, and internal teams
Proficiency in managing multiple priorities while maintaining service quality and timely follow-through
Experience using data, feedback, and performance measures to improve customer satisfaction and account outcomes

Job Responsibility

Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment
Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner
Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication
Identify service gaps and workflow inefficiencies, then implement practical improvements that strengthen accuracy, speed, and customer satisfaction
Monitor online ordering platform performance and collaborate with internal teams to recommend enhancements that improve usability and reliability
Track service trends, customer feedback, and account performance metrics to support retention efforts and continuous improvement initiatives
Coordinate cross-functional efforts between customer service, purchasing, and administrative teams to maintain consistent execution and communication
Support process updates and operational changes as needed, ensuring minimal disruption to customers and internal stakeholders

Customer Service Manager

Location

Canada , Cambridge

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

July 24, 2026

Requirements

3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Cambridge head office
Familiarity with ERP and CRM tools is an asset

Job Responsibility

Conduct regular coaching sessions and provide leadership support to a high performing team
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative one team culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office

What we offer

Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Annual company-wide performance bonus and yearly salary adjustments every spring
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Free on site parking

Fulltime

Customer Service Manager

Are you a dynamic leader with a passion for electrical industrial distribution o...

Location

Canada , Cambridge

Salary:

65000.00 - 70000.00 USD / Year

Randstad

Expiration Date

July 24, 2026

Requirements

3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Cambridge head office
Familiarity with ERP and CRM tools is an asset

Job Responsibility

Conduct regular coaching sessions and provide leadership support to a high performing team
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative 'one team' culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office

What we offer

Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Annual company-wide performance bonus and yearly salary adjustments every spring
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Free on site parking

Fulltime

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