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Robert Half Logo Robert Half · Customer Service

Customer Service Manager

United States, Akron Employment contract · Job Posted June 15, 2026
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Job Description

Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.

Job Responsibility

  • Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
  • Communicate regularly with office personnel, sales, shipping, customers, and internal departments
  • Assist with and prepare formal quotes for existing and prospective customers
  • Process purchase orders for tooling, prototypes, and production
  • Analyze current order patterns and review sales margins
  • Monitor daily invoice activity and maintain accurate customer account information
  • Maintain and organize master drawing files
  • Manage and support the Shipping Administrative Assistant
  • Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
  • Assist with accounts receivable activities as needed
  • Ensure departmental adherence to ISO-compliant procedures
  • Participate in weekly customer calls and daily management meetings
  • Make rounds in the press room and perform light walking in the factory as needed
  • Cross-train with team members to provide short-term coverage and support
  • Travel occasionally to customer sites, as needed
  • Perform additional duties assigned by management

Requirements

  • Strong written and verbal communication skills
  • Experience working cross-functionally with customers and internal departments
  • Background in customer service, order management, quoting, shipping coordination, or administrative operations
  • Ability to analyze order trends, invoices, and sales-related data
  • Comfortable working in both office and light manufacturing settings
  • Strong organizational skills and attention to detail
  • Ability to multitask and manage changing priorities effectively

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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