Customer Service Manager

Are you a seasoned leader in the customer care sector looking to make a significant impact within a growing organization? We are seeking a dedicated Customer Service Manager to join a firm specializing in Transportation and Supply Chain Management located in the West GTA/near the airport. As a key leader, you will be responsible for transforming the service department into a high-performance, professionalized team. This is a full-time, permanent position designed for a strategic thinker who is not afraid to roll up their sleeves and mentor a small but expanding team. As a Customer Service Manager, you will report directly to executive leadership and play a vital role within the customer care team. Your primary mission is to foster a culture of empathy and excellence, ensuring that every client interaction reflects a commitment to quality service. In this role, you will be given the autonomy to lead, allowing you to implement best practices, develop Standard Operating Procedures (SOPs), and refine customer-centricity across the board. The ideal candidate will possess a deep understanding of the industry and have a proven track record of managing people through periods of change and growth.