Customer Service Manager Job at Randstad (Cambridge)

Customer Service Manager

Are you a dynamic leader with a passion for electrical industrial distribution o...

Location

Canada , Cambridge

Salary:

65000.00 - 70000.00 USD / Year

Randstad

Expiration Date

July 24, 2026

Requirements

3+ years of supervisory or team lead experience in a professional environment with strong leadership and mentorship capabilities
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Cambridge head office
Familiarity with ERP and CRM tools is an asset

Job Responsibility

Conduct regular coaching sessions and provide leadership support to a high performing team
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative 'one team' culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Cambridge head office

What we offer

Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Annual company-wide performance bonus and yearly salary adjustments every spring
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Free on site parking

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead daily service and inside s...

Location

United States , Tacoma

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience leading customer service, inside sales, or counter sales teams in an industrial/construction product-based environment
Strong communication and active listening skills with the ability to build trust with customers and employees
Solid computer proficiency and confidence learning new platforms
experience with ERP or order management systems is helpful
Demonstrated ability to train staff, provide direction, and maintain accountability within a small team setting
Experience handling customer accounts, processing orders, and managing service issues with attention to detail
Ability to coordinate multiple priorities, including phone support, scheduling needs, and order follow-through
Comfortable working in a hands-on setting that includes front counter support, showroom oversight, and cross-functional coordination

Job Responsibility

Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism
Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions
Oversee order entry, payment handling, and related documentation to maintain dependable and organized records
Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards
Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly
Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers
Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs
Perform inventory checks and verify order accuracy to reduce errors and support on-time completion
Assist with pulling, packing, and coordinating outbound orders during high-volume periods
Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

New

Customer Service Manager

As the Customer Service Manager based at our Belmont office, you'll lead a team ...

Location

Australia , Belmont

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Proven leadership experience developing and engaging teams
Customer service background with excellent interpersonal skills
Strong commercial acumen including budgeting and asset management
Demonstrated safety focus and improvement outcomes
Track record in process improvement and operational efficiency
Experience managing change, including implementing new systems
Ability to drive accountability across diverse teams
Comfortable working to targets, KPIs and service-level agreements

Job Responsibility

Lead, coach and mentor a team of five to build a high-performing and engaged customer service function
Be the champion of customer experience - drive improvements across service standards, systems and processes
Partner closely with key clients to deeply understand their needs and deliver tailored solutions
Collaborate with branch, transport and fleet teams to ensure seamless order fulfilment
Monitor performance and sales outcomes to meet revenue targets and KPIs
Manage team workloads through effective planning, prioritisation and change management
Inspire the broader network to operate as one team in achieving Business Unit objectives

What we offer

Flexible working options — let's talk about what works for you
12 weeks paid parental leave on top of the government scheme
Access to Fitness Passport and our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice options
Career development and progression pathways
Volunteering opportunities through the Coates Foundation

Fulltime

New

Customer Service Manager

We are looking for an experienced Customer Service Manager to oversee a high-per...

Location

United States , Santa Clarita

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of customer service experience, with demonstrated success in a leadership or supervisory capacity
Strong background in customer support within logistics, manufacturing, or similarly fast-paced operational environments
Excellent verbal and written communication skills, with the ability to manage sensitive situations effectively
Proven ability to lead teams, delegate work, and foster a positive, accountable workplace culture
Solid understanding of customer service standards, issue resolution practices, and performance management principles
Strong organizational skills and close attention to detail when handling reports, schedules, and service documentation
Proficiency with Microsoft Office Suite and other common business applications used for reporting and team coordination
Bachelor’s degree preferred
equivalent relevant experience will also be considered

Job Responsibility

Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence
Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines
Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals
Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution
Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes
Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making
Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement
Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions
Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness
Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are seeking a dedicated and experienced Customer Service Manager to join our ...

Location

Greece , Metamorfosi

Salary:

Not provided

Randstad

Expiration Date

June 29, 2026

Requirements

At least 3-5 years of demonstrable experience customer service manager
Bachelor’s Degree in Engineering/Business Administration or similar
Studies of logistics or MBA are highly valued
Be proficient with MS Office
Knowledge and experience in ERP & CRM systems
Fluency in English

Job Responsibility

Be responsible for Customer Service and Orders
Be responsible for Customer Claims: registration, solution and established closing times
Be responsible for orders: Review daily management, Enter errors and improvement in manual order handling / automation system
Be responsible for billing repairs and technical guarantees
Support the Logistics Manager in time of supply, delivery notes by order
Manage Large Accounts, coordinate deliveries and customer satisfaction
Provide Support to direct sales KAM
Provide Support to the internal and external commercial network
Support and review commercial offers
Offer technical support in customer service

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead branch service operations ...

Location

United States , Modesto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong judgment
service-first mindset
ability to keep branch activities running accurately, securely, and efficiently

Job Responsibility

Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately
Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience
Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified
Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness
Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness
Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards
Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team
Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships
Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts
Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Manager

We are looking for a Customer Service Manager to lead daily service operations a...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service leadership or departmental supervision
Strong background in handling order management, customer communication, and issue resolution
Proficiency with Microsoft Excel for tracking, reporting, and analyzing operational data
Ability to guide and develop customer service representatives in a fast-paced environment
Effective organizational skills with the capacity to manage multiple priorities and deadlines
Clear written and verbal communication skills for working with customers and cross-functional teams
Experience supporting inventory awareness, production coordination, or service-related operational planning

Job Responsibility

Lead the customer service team, providing direction, coaching, and accountability for performance and service standards
Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication
Manage the intake of new orders and confirm key details so requests move efficiently through the process
Partner with production and operations teams to help build schedules that align output with customer demand
Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency
Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment
Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments
Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Customer Service Manager

Customer Service Manager - Contract - Carlsbad, CA Do you excel at leading cust...

Location

United States , Carlsbad

Salary:

55.00 - 64.00 USD / Hour

Proclinical

Expiration Date

Until further notice

Requirements

Strong leadership skills with experience managing customer service teams and call center operations
Expertise in contact center technologies, CRM workflows, and knowledge bases
Proven ability to scale customer service operations in high-growth omnichannel environments (B2B and B2C)
Hands-on experience with ERP systems (e.g., Oracle NetSuite, Oracle Cloud) and Salesforce Service Cloud
Deep understanding of customer master data management and governance
Advanced knowledge of Order-to-Cash (O2C) processes, including credit allocation, fulfillment, invoicing, and returns
Analytical mindset with strong problem-solving and decision-making skills
Proficiency in Microsoft Office tools (Word, Excel, Teams, Power BI) and reporting analytics
Ability to lead cross-functional teams and build effective partnerships across departments
Experience driving operational transformation, process redesign, and continuous improvement initiatives

Job Responsibility

Lead and manage customer service and sales support teams to deliver exceptional service and operational efficiency
Oversee end-to-end order management processes, including order entry, fulfillment, invoicing, and issue resolution
Serve as the business owner for ERP platforms (e.g., Oracle Cloud) and Salesforce Service Cloud capabilities
Ensure integrity and governance of customer master data, collaborating with IT, Sales, and Finance teams
Drive continuous improvement in O2C processes, streamlining workflows and enhancing automation
Analyze service metrics and system performance to inform decision-making and support growth
Develop standard operating procedures, training programs, and service guidelines
Collaborate with Commercial, Supply Chain, Finance, and IT teams to resolve escalations and support strategic initiatives
Manage call center operations, including inbound communication channels, service levels, and response time SLAs
Establish and monitor customer contact KPIs, such as call answer rates and first-call resolution

Fulltime

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