Customer Service Manager Jobs

Customer Service Manager

Cirro

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes
Develop and implement customer service policies and procedures
Monitor and analyze customer service metrics to ensure high performance
Continuously seek opportunities to improve customer service operations
Prepare regular reports on customer service performance and key metrics
Analyze data to identify trends and areas for improvement
Present findings and recommendations to senior management

Requirements:

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

What we offer:

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Additional Information:

Job Posted:
December 07, 2025

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