CrawlJobs Logo

Customer Service Manager

cosentino.com Logo

Cosentino HQ Miami

Location Icon

Location:
United States , Atlanta

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Responsibility:

  • Direct the daily operations of the customer coordinators
  • Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Maintain high customer service levels
  • Enforce customer service policies and procedures
  • Handle complex and escalated customer complaints and service issues
  • Monitor accuracy of reporting and database information
  • Identify and implement strategies to improve quality of service, productivity, and profitability
  • Coordinate and manage customer service projects and initiatives
  • Complete job in Job Tracker and supplier sites when necessary
  • Manage and evaluate staff performance
  • Identify and address staff training and coaching needs
  • Update Daily Operational Dashboard
  • Promotes cooperation and commitment within a team to achieve goals and deliverables
  • Partner with the People Department to maintain office policies as necessary
  • Other duties as assigned by management

Requirements:

  • 5+ years of customer service experience
  • 2+ years in a managerial role
  • High School Diploma/GED
  • Proficiency in Microsoft Office (Excel, Outlook, etc.)
  • Ability to multi task and work in an extremely fast paced environment
  • Excellent communication skills, both verbal and written
  • Customer Service oriented
  • Self-confidence
  • Flexibility
  • Initiative
  • Safety oriented

Nice to have:

  • 1+ year(s) of work experience in the stone industry
  • Associate Degree in Business or related areas

Additional Information:

Job Posted:
January 01, 2026

Work Type:
On-site work
Icon
Cosentino HQ Miami - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Manager

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...
Location
Location
United States , Gaithersburg
Salary
Salary:
100.00 - 115.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
  • 5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
  • Proven experience managing or supervising customer service teams and supporting their growth and performance
  • Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
  • Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
  • Highly collaborative and organized, with strong communication and presentation skills
  • Excellent project management abilities with attention to detail, timelines, and service quality
  • Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
  • Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
  • Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes
Job Responsibility
Job Responsibility
  • Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
  • Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
  • Foster a culture of continuous learning, collaboration, and accountability
  • Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
  • Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
  • Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
  • Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
  • Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
  • Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
  • Support change management initiatives as the department and organization evolves to meet growing business needs
What we offer
What we offer
  • Mission-Driven Impact
  • Growth and Development
  • Work-Life Balance
  • Enjoy flexible work options, generous PTO, and wellness support
  • Inclusive Culture
  • Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition
  • Fulltime
Read More
Arrow Right

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...
Location
Location
United States , Aliso Viejo
Salary
Salary:
22.00 - 27.00 USD / Hour
goldfishswimschool.com Logo
Goldfish Swim School - Gilbride Management Group (GMG)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED is required
  • Bachelor’s degree preferred
  • Two or more years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • Lifeguard, CPR/AED and First Aid certification required
  • Shallow water attendant highly recommended
Job Responsibility
Job Responsibility
  • Oversees the quality and success of the sales & service/front desk operations
  • Provides leadership, discipline and constructive feedback to Front Desk Representatives
  • Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
  • Assists in the management of Front Desk staff
  • Provides training of Front Desk staff
  • Provides sales and marketing training
  • Trains and oversees private party staff
  • Gains a high level of knowledge and experience in the Links software
  • Holds monthly meetings with the Front Desk staff and Management
  • Provides a weekly summary of the Front Desk Notes
What we offer
What we offer
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Leadership roles
  • Parttime
Read More
Arrow Right

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...
Location
Location
United Kingdom , Handy Cross
Salary
Salary:
Not provided
egis-group.com Logo
Egis in the UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer focused correspondence management
  • Defence of Claims (Insurance) or similar
  • Proven experience in a supervisory or team leadership role within a fast-paced operational environment
  • Working knowledge of National Highways Network Event Management System (NEMS)
  • Excellent communication and interpersonal skills, with the ability to motivate and guide a team
  • High attention to detail and accuracy in data handling and reporting
  • Ability to remain calm and decisive under pressure
  • Proficient in MS Office Suite, including Excel, Word, and SharePoint
  • Strong organisational and time management skills
  • A proactive approach to problem-solving and continuous improvement
Job Responsibility
Job Responsibility
  • Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
  • Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
  • Manage and support a team of Network Control Operators in delivering their core duties effectively
  • Monitor team performance and ensure compliance with National Highways standards and internal procedures
  • Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
  • Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
  • Coordinate workload requirements to support the 24/7 operational requirements
  • Training, onboarding, and continuous development of team members
  • Review and validate reports, KPIs, and data submissions before escalation to management
  • Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance
Read More
Arrow Right

Customer Service Manager

about the company. A global flooring innovator, known for developing, manufactur...
Location
Location
China , Shanghai
Salary
Salary:
144000.00 - 180000.00 CNY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
January 21, 2026
Flip Icon
Requirements
Requirements
  • Background from the building materials industry
  • Must be able to speak Vietnamese, Chinese, English
  • Should be internationally educated
  • Must be able to manage a team
  • Need to focus on inspiring staff and picking up details fast
Job Responsibility
Job Responsibility
  • Manage and lead the local commercial team, which includes Customer Service (CS), sample, shipping, product development, and marketing personnel
  • Inspire the team to quickly grasp new details and quickly pick up new information
  • Demonstrate the ability to manage team dynamics
  • Execute Senior Customer Service functions while being ready to the sales
  • Proactively build and nurture strong relationships with local customers and partners
  • Provide the necessary support for the production organization (500-600 staff) from the commercial side
  • Fulltime
Read More
Arrow Right

Customer service manager

Manawa is the leading website for booking outdoor activities in France and Europ...
Location
Location
France , Paris
Salary
Salary:
2500.00 EUR / Month
manawa.com Logo
Manawa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You're passionate about sports and outdoor activities
  • You have a good command of French and a second language (English, Spanish, German, Italian)
  • You are curious and enjoy teamwork in an international environment
  • You are comfortable interacting with customers and partners from all over the world, including by telephone
  • You are rigorous in following up your tasks
Job Responsibility
Job Responsibility
  • Manage the projects of our adventurers (customers) via our back office
  • Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
  • Assisting our customers after they have booked (meeting point, weather conditions, etc.)
  • Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
  • Create and complete our adventurers' profiles in a centralised system
  • Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
  • Participate in various one-off projects
What we offer
What we offer
  • Join a young, international team with a passion for adventure
  • A large terrace in the heart of Paris for your lunch breaks
  • 2 days teleworking per week allowed
  • Reimbursement of 50% of your transport ticket and luncheon vouchers
  • Discounts on our entire catalogue of activities
  • Bonus
  • Fulltime
Read More
Arrow Right

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
instabee.com Logo
Instabee
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience leading a team within customer service, operations, or a similar environment
  • Good communication and collaboration skills
  • Proven ability to drive engagement, performance, and continuous improvement
  • Structured and proactive with the ability to plan, prioritize, and solve problems
  • Fluent in Swedish and English, both spoken and written
Job Responsibility
Job Responsibility
  • Lead, coach, and develop your team to achieve high performance and engagement
  • Plan and prioritize daily operations to ensure efficient and high-quality service
  • Collaborate with other Team Managers and the Customer Service Manager to reach common goals
  • Follow up on KPIs and proactively identify improvement areas within processes and team routines
  • Drive recruitment, onboarding, and training to ensure competence and motivation in the team
  • Conduct regular one-to-ones and performance follow-ups with team members
  • Contribute to a positive work environment and act as a role model in line with Instabee’s values
What we offer
What we offer
  • Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
  • Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
  • Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
  • Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
  • A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
  • Hybrid setup and flexible working hours
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Location
Location
United States
Salary
Salary:
Not provided
cirroglobal.com Logo
Cirro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business Administration, Management, or a related field
  • Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
  • Proven track record of managing and developing a customer service team
  • Excellent leadership and team management skills
  • Strong problem-solving and conflict-resolution abilities
  • Exceptional communication and interpersonal skills
  • Proficient in using customer service software and CRM systems
  • Strong analytical skills and attention to detail
Job Responsibility
Job Responsibility
  • Lead, mentor, and motivate a team of customer service representatives
  • Develop and implement training programs to enhance the skills and knowledge of the customer service team
  • Set performance goals and conduct regular performance evaluations
  • Foster a positive and collaborative team environment
  • Handle escalated customer issues and complaints with professionalism and empathy
  • Develop and implement strategies to resolve customer issues efficiently
  • Work closely with other departments to address and resolve complex customer problems
  • Engage with customers to understand their needs and ensure their satisfaction
  • Develop and maintain strong relationships with key customers
  • Gather customer feedback and use it to improve services and processes
What we offer
What we offer
  • Rapid developing company with listing potential, one of the top leaders in the market
  • A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
  • Competitive Salary Package
  • Visa sponsorship possibilities, bonus, pension, etc.
  • High localized team with flexible, harmonious and ambitious atmosphere
  • Festival gifts & team building activities
Read More
Arrow Right

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Germany Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy