Customer Service Manager

The Customer Service Manager is responsible for Leading key operational activities within the LATAM region, ensuring the effective delivery of OTR KPIs and providing first‑level team support. This position plays a central role in developing internal talent, driving process simplification, and strengthening cross-functional relationships to meet customer and business requirements. The role oversees end‑to‑end order management, ensures compliance with company policies, and maintains accurate forecasting while partnering closely with Global Planners and internal stakeholders to address supply constraints. It also contributes to strategic business initiatives by monitoring performance versus plan, supporting commercial forecasts. Role drives projects in collaboration with IT, Logistics, and Process Excellence, supports ERP design for LATAM needs. It ensures alignment with internal policies, collaborating with global teams to define future-state processes for the region.