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Danaher Corporation Logo Danaher Corporation · Customer Service

Customer Service Manager

Brazil, São Paulo · Job Posted April 11, 2026
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Job Description

The Customer Service Manager is responsible for Leading key operational activities within the LATAM region, ensuring the effective delivery of OTR KPIs and providing first‑level team support. This position plays a central role in developing internal talent, driving process simplification, and strengthening cross-functional relationships to meet customer and business requirements. The role oversees end‑to‑end order management, ensures compliance with company policies, and maintains accurate forecasting while partnering closely with Global Planners and internal stakeholders to address supply constraints. It also contributes to strategic business initiatives by monitoring performance versus plan, supporting commercial forecasts. Role drives projects in collaboration with IT, Logistics, and Process Excellence, supports ERP design for LATAM needs. It ensures alignment with internal policies, collaborating with global teams to define future-state processes for the region.

Job Responsibility

  • Lead Operational Performance & KPI Delivery
  • Team Leadership, Coaching & Talent Development
  • Customer Relationship & Order Management Oversight
  • Cross‑Functional Collaboration & Stakeholder Management
  • Continuous Improvement & Process Optimization
  • Business Insights, Forecasting & Performance Monitoring
  • Governance, Compliance & Policy Alignment

Requirements

  • Bachelor’s degree in Business Administration, Foreign Trade, Supply Chain, or related field
  • 3+ years of experience in customer service, order management, operations in a multinational environment
  • 2+ years of people leadership experience, including coaching, performance management, and team development
  • Ability to develop strong relationships with customers, sales, managers, and peers
  • Experience with ERP systems (Oracle, or equivalent), BI Tools, CRM Sales Force
  • Excel and analytical skills for reporting, forecasting, and performance tracking
  • Fluent English and Spanish (spoken and written)
  • Flexible to travel across the country and abroad based on business needs
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