Customer Service Manager Job at Woolworths Supermarkets (Hillarys)

Job Description

Our Department Manager roles continue to shape your future to an interesting, fulfilling and exciting career at Woolworths Group. Department Managers are responsible for end to end leadership of their department, fostering a connected, flexible and high performing team committed to serving our customers and communities. As a leader who cares, you will play a key role in the day-to-day functions of the department while working closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work.

Job Responsibility

Effectively roster your team to work together to reduce queue wait time
Improve customer pickup experience
Manage tobacco inventory and legal compliance
End to end leadership of their department, fostering a connected, flexible and high performing team
Play a key role in the day-to-day functions of the department
Work closely with the store leadership team and team members to ensure we provide our customers with a great shopping experience and our team with a great place to work

Requirements

Ability to engage and role model ways to delight our customers through Everyday ACTs - Acknowledge, Care & Thank
Make safety a top priority for team and customers by ensuring correct processes are followed in store
A strong desire to lead department operations providing leadership support to your team on a day to day basis
An ability to work well with others through collaboration to achieve great outcomes and grow your knowledge
Awareness of your own leadership style and desire to grow into a future leader
An appreciation of the value to working across stores to enable a positive entire shopping experience for our customers
A curious mindset to develop your own skills and capabilities to support you to take the next step in your career

What we offer

Support in your leadership role through the Store Leadership Pathway
Attractive team benefits & perks with brands you’ll know and love
Opportunities to grow your career through our Stores Leadership Pathway
Flexible work arrangements
Workplace support which includes 24/7 access to the Sonder App for you and your family
Paid parental leave for primary caregivers with access to Grace Papers
A progressive and competitive leave policy

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Customer Service Manager

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