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Robert Half Logo Robert Half · Banking

Customer Service Manager

United States, Modesto Employment contract · Job Posted May 30, 2026
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Job Description

We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.

Job Responsibility

  • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately
  • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience
  • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified
  • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness
  • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness
  • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards
  • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team
  • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships
  • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts
  • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information

Requirements

  • Strong judgment
  • service-first mindset
  • ability to keep branch activities running accurately, securely, and efficiently

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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